Customer Service Executive

Muthoot Fincorp Limited; Dhrangadhra; On-site; INR 300,000 - 540,000; Full time

Job summary

Muthoot Fincorp Limited in Gujarat is seeking a graduate to begin a career in lending and financial services. You will handle day-to-day transactions, maintain records, and help drive branch profitability through customer engagement and cross-selling.

The role emphasizes process adherence, service quality, and building strong customer relationships, with opportunities for referral marketing and upselling of financial products.

Qualifications

• Graduate degree required; freshers or 1 year experience in lending/financial services.
• Strong customer service and retention focus.
• Digital mindset and relationship-building.
• Proficient in local language and English communication.
• Ability to cross-sell and upsell products.

Responsibilities

• To ensure quality of business and operational efficiency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Skills

Result Orientation

Customer Service

Digital Mindset

Relationship Building

Process Knowledge

Time Management

Cross Selling

Upselling Skills

Business Development

Communication Skills

Education

Graduate

Job description

Key Job Responsibilities

• To ensure quality of business and operational efficiency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Result Orientation
• Customer Service & Retention Focus
• Digital Mindset
• Relationship Building
• Process Knowledge/ Orientation
• Effective Time Management
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

Educational Qualification – Graduate Experience – Freshers / 1 year experience in lending / financial services