Customer Service Executive

Muthoot Fincorp Limited; Cuddalore; On-site; INR 240,000 - 360,000; Full time

Job summary

Muthoot Fincorp Limited is seeking a Customer Service Executive in Tamil Nadu to manage branch operations, drive customer engagement, and support financial product promotion. The role emphasizes service quality, data accuracy, and proactive customer outreach.

Fresh graduates or candidates with up to 1 year in lending/financial services are welcome. Strong communication in local language and English is essential.

Qualifications

• Graduate with freshers or up to 1 year experience in lending/financial services.

Responsibilities

• Ensure quality of business and operational efficiency through proper process adherence and smooth functioning of branches.
• Promote and maintain positive relations with customers and potential customers.
• Achieve productivity targets and contribute to branch profitability.
• Cross-sell and up-sell products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition.
• Handle day-to-day transactions and valuables.
• Maintain data and records related to daily transactions.
• Aim to transform lives by improving customers' financial well-being.

Skills

Result Orientation

Customer Service & Retention Focus

Digital Mindset

Relationship Building

Process Knowledge Orientation

Time Management

Cross Selling Upselling

Business Development

Communication Skills (Local language &

Education

Graduate

Job description

Customer Service Executive

Key Job Responsibilities

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers.
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition.
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions.
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being.

Knowledge, Skills & Attributes

• Result Orientation
• Customer Service & Retention Focus
• Digital Mindset
• Relationship Building
• Process Knowledge/ Orientation
• Effective Time Management
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – Freshers / 1 year experience in lending / financial services