Customer Service Executive

Muthoot Fincorp Limited; Krishna; On-site; INR 200,000 - 300,000; Full time

Job summary

Muthoot Fincorp Limited seeks a CUSTOMER SERVICE EXECUTIVE in India, Andhra Pradesh, Krishna District. Responsibilities include ensuring smooth branch operations, promoting products, and maintaining customer relationships. Ideal candidates are graduates, with freshers or 1 year of experience in lending or financial services.

Key skills include result orientation, customer service focus, and effective communication in local language and English. Join a team dedicated to improving financial well-being.

Qualifications

• Result-oriented and able to achieve productivity targets.
• Must focus on customer service and retention.
• Proficiency in local language and English is required.

Responsibilities

• Ensure quality of business through process adherence.
• Promote products and services; cross-sell and up-sell.
• Conduct promotional and referral activities for customer acquisition.

Skills

Result Orientation

Customer Service & Retention Focus

Digital Mindset

Relationship Building

Effective Time Management

Cross Selling / Upselling Skills

Business Development

Communication Skills (local language and English)

Education

Graduate

Job description

CUSTOMER SERVICE EXECUTIVE Key Job Responsibilities

• To ensure quality of business and operational efficiency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers.
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross‑sells and up‑sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition.
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions.
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well‑being.

Knowledge, Skills & Attributes

• Result Orientation
• Customer Service & Retention Focus
• Digital Mindset
• Relationship Building
• Process Knowledge/ Orientation
• Effective Time Management
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – Freshers / 1 year experience in lending / financial services