Customer Service Executive

Eridani Fashions; Mumbai; On-site; INR 250,000 - 400,000; Full time

Job summary

Eridani Fashions in Mumbai invites a Customer Service Executive/SrCSE to manage customer queries, orders, and returns, while delivering exceptional shopping experiences. You will advise on product fit, document processes, and report on KPIs to improve service quality.

Females preferred, UG graduates welcome, and you will join a team focused on customer success and operational support in a fashion retail setting.

Qualifications

• UG: Any Graduate
• Female candidates preferred.

Responsibilities

• Customer Query Handling
• Order & Returns Management
• Customer Experience Excellence
• Product & Fit Advisory
• Documentation & Reporting
• Key Metrics (KPIs)

Education

Any Graduate

Job description

Hiring For Customer Service Executive/SrCSE

Required Candidate profile

Female candidates preferred.

• Customer Query Handling
• Order & Returns Management
• Customer Experience Excellence
• Product & Fit Advisory
• Documentation & Reporting
• Key Metrics (KPIs)

Role Category: Customer Success, Service & Operations - Other

Education

UG: Any Graduate

Key Skills

Skills highlighted with ‘‘ are preferred keyskills

Our design language is minimal and elegant. We are constantly inspired to bring you new styles with each season and occasion. Always striving to provide value for your purchase and a happy shopping experience.