Customer Service Executive

Urban Trends; Jaipur; On-site; INR 201,000 - 290,000; Full time

Job summary

Urban Trends in Jaipur is seeking a Customer Service Executive to handle queries and complaints across phone, WhatsApp, email, and social media. You will provide accurate information on products, orders, payments, shipping, and refunds.

The role is ideal for a candidate with strong communication skills, who can work across multiple support channels and ensure high customer satisfaction. Training will be provided, with opportunities for growth in customer success and operations.

Qualifications

• UG: Any Graduate required or equivalent
• Excellent communication and problem-solving skills preferred

Responsibilities

• Handle queries and complaints across multiple channels including phone, WhatsApp, email, and social media.
• Provide accurate information on products, orders, payments, shipping, deliveries, returns and refunds.

Education

Any Graduate

Job description

Key Responsibilities

• Handle customer queries and complaints via phone calls, WhatsApp, email, social media, and other support channels.
• Provide accurate information regarding products, orders, payments, shipping, delivery, returns, and refunds.

Role Category: Customer Success, Service & Operations - Other

Education

UG: Any Graduate

Key Skills

Skills highlighted with ‘‘ are preferred keyskills

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Hiring For Customer Service Executive/SrCSE