Customer Service Executive | International BPO

Talent Acquaintance; Chennai District; Sur place; INR 279 000 - 446 000; Plein temps

Résumé du poste

Talent Acquaintance is seeking a dedicated customer support professional to handle inquiries and resolve issues with courtesy. You will provide accurate product information, build lasting customer relationships, and collaborate with internal teams to resolve complex complaints.

A focus on continuous process improvements and deep product knowledge will drive customer satisfaction. The role demands excellent communication, multitasking, and strong problem-solving skills, with proficiency in

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong attention to detail and organizational skills.

Responsabilités

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Develop and implement process improvements to enhance customer experience.
• Maintain high product knowledge to effectively support customers.

Connaissances

Communication

Interpersonal skills

Multitasking

Problem solving

Analytical thinking

Tech literacy

Description du poste

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Develop and implement process improvements to enhance customer experience.
• Maintain high product knowledge to effectively support customers.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong attention to detail and organizational skills.