Customer Support Executive

Ambition Advisor; Dadri, Gurugram District; On-site; INR 250,000 - 400,000; Full time

Job summary

Ambition Advisor is seeking a Customer Support professional to provide exceptional service via phone, email, and chat for international clients. You will handle voice processes with professionalism, resolve queries, and ensure smooth travel-related tasks.

Strong English communication is essential, with a focus on effective customer handling and problem resolution. The role requires 0-2 years in a BPO/call centre environment and a graduate degree (not in Law or MBA).

Qualifications

• 0-2 years of experience in BPO/Call Centre environment (International Voice Process).
• Excellent English language proficiency for effective communication with customers.
• Strong understanding of Customer Handling, Email Writing, Email Support, Problem Resolution techniques.

Responsibilities

• Provide exceptional customer service through phone, email, or chat support to resolve customer queries and concerns.
• Handle international voice process calls with professionalism and accuracy.
• Manage travel processes efficiently to ensure seamless execution of tasks.
• Develop strong problem-solving skills to address complex issues promptly.
• Utilize excellent communication skills to effectively handle customer interactions.

Skills

Customer Handling

Email Writing

Email Support

Problem Resolution

English Proficiency

Education

Any graduate degree (B.Tech/BE/BA/MA) except Law & MBA

Job description

Roles and Responsibilities

• Provide exceptional customer service through phone, email, or chat support to resolve customer queries and concerns.
• Handle international voice process calls with professionalism and accuracy.
• Manage travel processes efficiently to ensure seamless execution of tasks.
• Develop strong problem-solving skills to address complex issues promptly.
• Utilize excellent communication skills to effectively handle customer interactions.

Desired Candidate Profile

• 0-2 years of experience in BPO/Call Centre environment (International Voice Process).
• Any graduate degree (B.Tech/BE/BA/MA) except Law & MBA.
• Excellent English language proficiency for effective communication with customers.
• Strong understanding of Customer Handling, Email Writing, Email Support, Problem Resolution techniques.