CUSTOMER SERVICE EXECUTIVE

Muthoot Fincorp; Nellimarla; On-site; INR 150,000 - 210,000; Full time

Job summary

Muthoot Fincorp Ltd. invites graduates for a front-line role at our Nellimarla branch. You will support daily lending operations, promote our financial products, and help acquire customers through referrals and cross-selling.

The position focuses on customer engagement, maintaining records, and contributing to branch profitability. Fresh graduates or up to 1 year in lending are encouraged to apply, with English and local language skills essential.

Qualifications

• Educational Qualification – Graduate
• Freshers / 1 year experience in lending / financial services preferred
• Good communication in local language and English
• Cross selling and upselling skills desirable

Responsibilities

• Maintain daily transactions and records
• Promote products and services, cross-sell and upsell opportunities
• Engage customers, drive referrals, and support marketing activities
• Build positive relationships with customers and help achieve branch profitability targets

Education

Graduate

Job description

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – Freshers / 1 year experience in lending / financial services