Customer Service Executive

Allstate Solutions (ASPL); Bengaluru; On-site; INR 300,000 - 420,000; Full time

Job summary

Allstate Solutions (ASPL) in Bengaluru is seeking a customer service professional to handle moderate to complex inquiries, resolve service concerns, and document requests with accuracy. You will support policy and billing questions, explain documents issued by the company, and pursue first-call resolution with empathetic, accurate service.

The role emphasizes attention to policy changes, potential cross-sell opportunities, and clear communication to customers across various channels while

Qualifications

• Inputs and tracks into the appropriate databases.
• Respond to marketing related inquiries using available resource tool.
• Explain documents sent out by our company and follow-ups required on our customers part.
• Working knowledge of insurance policies and related processes and procedures.
• Process changes to customer policies accurately and identify cross sales opportunities.

Responsibilities

• Be able to handle any requests regarding customer documentation and clearly explain them including any follow-ups.
• Demonstrates accuracy in processing changes to customer policies and identifies cross-sell opportunities.
• Employs probing questions and actively listens to customer issues or questions, showing empathy.
• Ensure facilitation of first call resolution and customer satisfaction on all transactions handled.
• Resolve routine, complex, and unique questions/issues.

Job description

Role & responsibilities

Please reach the venue 30 minutes prior to the scheduled time.

Job Description Summary

This position is responsible for handling moderate to complex inquiries, addresses various types of policies and billing inquiries from internal or external customers in an efficient, professional and accurate manner and resolving service concerns while documenting customer requests, and completing changes to policies. Service to customers may include inbound/outbound calls, incoming correspondence, other communications sources and call transfers for service transactions.

Job Description

Key Responsibilities

• Inputs and tracks into the appropriate databases.
• Remain current on new marketing campaigns in order to respond appropriately to marketing related inquiries using all available resource tool.
• Be able to handle any requests regarding customer documentation (to include all documents sent out by our company) and be able to clearly explain them including any follow-ups required on our customers part and updates as warranted
• Working knowledge of insurance policies and related processes and procedures.
• Demonstrates accuracy in processing changes to customer policies based on the information provided and identifies opportunities for cross sales (if applicable).
• Employs probing questions and actively listens to customer issues or questions, showing interest and compassion and displaying empathy for the callers situation.
• Ensure facilitation of first call resolution and customer satisfaction on all transactions handled.
• Resolve routine, complex, and unique questions/issues.

Regards

Annapurna Jha