CUSTOMER SERVICE EXECUTIVE

PeopleStrong; Beel Akbarpur; On-site; INR 300,000 - 420,000; Full time

Job summary

PeopleStrong in India is seeking a graduate with a flair for sales and customer service to support lending and financial services initiatives. You will promote products, cross-sell and upsell, and build positive relationships with customers and branches to drive profitability.

The role involves handling day-to-day transactions, maintaining records, and contributing to branch productivity. Freshers or candidates with up to 1 year of experience are welcome to apply, with strong communication in

Qualifications

• Educational qualification is Graduate.
• Experience – Freshers / 1 year in lending / financial services.

Responsibilities

• Ensure quality of business and operational efficiency through proper process adherence.
• Promote and maintain positive relations with contacts, customers, and potential customers.
• Achieve productivity to meet branch profitability targets.
• Promote products and services; cross-sell and upsell at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition.
• Handle day-to-day transactions and valuables.
• Maintain data and records related to daily transactions.
• Retain customers by improving their financial well-being.

Skills

Process Knowledge/Orientation

Cross Selling / Upselling

Business Development

Communication Skills - local language/

Education

Graduate

Job description

• To ensure quality of business and operational efficiency through proper process adherence and facilitate smooth functioning of branches.


• Promote and maintain positive relations with all contacts, customers, and potential customers


• Achieve desired level of productivity to meet & contribute towards branch profitability targets.


• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.


• Conduct promotional activities for marketing and drive referral programs for customer acquisition


• Responsible to handle day to day transactions and valuables.


• Maintain all data and records related to daily transactions


• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Process Knowledge/ Orientation


• Cross Selling / Upselling Skills


• Business Development


• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate


• Experience – Freshers / 1 year experience in lending / financial services