Customer service Enigneer

GE HealthCare (United States); Kakori; On-site; INR 700,000 - 1,100,000; Full time

Benefits offered by this job

Relocation assistance

Job summary

GE HealthCare in India seeks a seasoned field services professional responsible for on-site maintenance, repairs, and refurbishments of installed equipment across customer sites. You will lead life-extension and commissioning tasks, making engineering decisions under defined procedures.

You will collaborate with customers and GE colleagues, ensuring high service quality, safety, and timely delivery within an established operations framework.

Qualifications

• This role requires basic experience in the Services & Field Services with 5+ years of work experience.

Responsibilities

• All on-site life extensions, repairs and inspection-related service activities for installed fleets and supervision for construction and commissioning of new and existing equipment.
• Developing conceptual knowledge of professional discipline and support roles with specialized expertise.
• Applies general knowledge of business and understands how work of own team contributes to the area.
• Resolves issues using established procedures and consults supervisor or senior team members.
• Collaborates with others to solve issues; serves as the interface between customer and GE.

Skills

On-site service experience

Customer interfacing

Engineering decision making

Education

Bachelor's degree or high school diploma with relevant experience

Job description

Job Description Summary

All resources, and logistics required to perform services and maintenance activities on customers' site/property. These activities contribute to, maintain, repair and refurbish sold or existing products. Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering. Accountable for the quality of own work. Subject to direct operations supervision/prescribed work instructions/systems checking. Executes within a well-defined operations framework. There is generally a step by step sequence of standard operational tasks which need to be followed to achieve an end result.

Job Description Summary

All resources, and logistics required to perform services and maintenance activities on customers' site/property. These activities contribute to, maintain, repair and refurbish sold or existing products. Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering. Accountable for the quality of own work. Subject to direct operations supervision/prescribed work instructions/systems checking. Executes within a well-defined operations framework. There is generally a step by step sequence of standard operational tasks which need to be followed to achieve an end result.

GE HealthCare is a leading global medical technology, pharmaceutical diagnostics and digital solutions innovator. In India, we operate through a multi-entity structure spanning manufacturing, R&D, sales and service, and a long-standing joint venture, Wipro GE Healthcare.

Job Description

Roles and Responsibilities

• All on site life extensions, repairs and inspection-related service activities for installed fleets and supervision for construction and commissioning of new and existing equipment, able to be performed at customer site. Includes onsite machining, NDT, blading, winding, critical welding, generator diagnostics. Able to make Engineering decisions.
• Developing conceptual knowledge of professional discipline. May include support roles with specialized expertise or technical knowledge in broad area.
• Applies general knowledge of business developed through education or past experience. Understands how work of own team contributes to the area.
• Resolves issues using established procedures. Consults supervisor or more senior team members for issues outside of defined instructions/parameters.
• Collaborates with others to solve issues. For customer facing roles, develops strong customer relationships and serves as the interface between customer and GE. Exchanges technical information, asks questions and checks for understanding.

Required Qualifications

• This role requires basic experience in the Services & Field Services. Knowledge level is comparable to a Bachelor's degree from an accredited university or college ( or a high school diploma with relevant experience), with 5+ years of work experience in Services & Field Services

Inclusion and Diversity

GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

Disclaimer: GE HealthCare will never ask for payment to process documents, refer you to a third party to process applications or visas, or ask you to pay costs. Never send money to anyone suggesting they can provide employment with GE HealthCare. If you suspect you have received a fraudulent call , please fill out the form below: https://www.ge.com/careers/fraud

Additional Information

Relocation Assistance Provided: Yes