Customer Service Engineer

GE HealthCare; India; On-site; INR 600,000 - 900,000; Full time

Job summary

GE HealthCare is seeking a Customer Service Engineer to install and maintain imaging equipment (CT, MRI, Cath Lab, C-ARMs, PET-CT, Ultrasound, etc.) in Gujarat, India, with travel required. You will build strong relationships with customer representatives and strive for high satisfaction in the assigned area.

The role involves technical maintenance, troubleshooting, and collaboration with doctors and technicians. Ability to work after-hours/on-call and travel as needed is expected.

Qualifications

• Bachelors degree in Electrical & Electronics Engineering, Biomedical Engineering, Instrumentation Engineering, or related field with 2+ years in servicing medical equipment.
• Experience interfacing with internal teams and external customers in a service process.
• Experience diagnosing and repairing mechanical, electromechanical, or electronic equipment.

Responsibilities

• Maintain all models of multi-modality imaging equipment in the assigned area.
• Troubleshoot at the system level for complex, multi-symptom issues.
• Interface daily with doctors and technicians to address equipment status and customer satisfaction.
• Assist in growth and direction of business in the geographic area.
• Manage warranty and preventive maintenance activities.
• Share best practices and ensure ISO 9001 compliant quality programs.
• Assist in account sales visits and train others; identify sales opportunities.

Skills

Communication skills

English proficiency

Travel willingness

Independent work

Quality standards

Customer interaction

Education

Bachelors in Electrical & Electronics Engineering

Biomedical Engineering

Instrumentation Engineering

Job description

Job Description Summary

As a Customer Service Engineer, you will be responsible for developing and maintaining strong interpersonal relationships with customer representatives, carrying out installation and maintenance all GE HealthCare Imaging equipment like CT, MRI, Cath Lab, C-ARMs, PETCT, Ultrasound etc and ensuring customer satisfaction in the assigned area.

GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job Description

Roles and Responsibilities

• Technical: Maintaining all models specific to Multi-Modality Imaging Equipment in the assigned area.
  Total system level troubleshooting on complex multi-symptom problems

• Customer satisfaction: Daily interface with doctors and technicians on equipment status issues. Acts to ensure satisfaction to primary customers

• Business growth: Assists in the growth and direction of business in his/her geographic area

• Productivity: Responsible for Warranty and PMS

• Shares best practices. Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GE Service Quality Policy Statement

• Assists in account sales visits; helps train others where necessary; identify sales opportunities and communicate to account team.

Required Qualifications

• Bachelors degree in Electrical & Electronics Engineering, Biomedical Engineering, Instrumentation Engineering, or related field and 2+ years of experience in servicing medical equipment’s (Preferably CT, MRI, Cath Lab, C-ARMS, PETCT, Ultrasound etc.)

• Experience interfacing with both internal team members and external customers as part of a solution-based service process

• Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment

• Location for the role is Gujarat and will require travelling.

• Ability to be available after-hours and/or work a rotating on-call schedule, including weekends

Desired Skills

• Good oral and written communication skills.
  Ability to document, plan, market, and execute programs

• Candidate has to be flexible to work in any location that’s assigned to him/her depending on business requirement.

• Sought by others for guidance and advice.

• Proficiency in English.

• Ability to work independently with minimum direction

• High work standards and quality

• Shares best practices. Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GE HealthCare Service Quality Policy Statement

• Assists in account sales visits; helps train others where necessary; identify sales opportunities and communicate to account team.

Inclusion and Diversity

GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership - always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities.

Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

Additional Information

Relocation Assistance Provided: No