Customer Service Engineer

GE HealthCare; Andhra Pradesh; On-site; INR 600,000 - 1,000,000; Full time

Benefits offered by this job

Relocation Assistance Provided

Comprehensive benefits

Job summary

A global healthcare leader is seeking a field service technician specializing in Ultrasound Modality in India, specifically based in Vijayawada. The role requires over 3 years of field experience and strong communication skills for problem-solving and customer interaction. The technician will maintain ultrasound equipment, ensure timely documentation, and develop strong relationships with customers. Join a company that promotes diversity and continuous career opportunities while enjoying flexibility and comprehensive benefits.

Qualifications

• 3+ years of field experience in Ultrasound Modality required.
• Knowledge level comparable to a Bachelor's degree or high school diploma with relevant experience.

Responsibilities

• Maintaining all models of Ultrasound Modality Equipment.
• Completing all administration tasks on time.
• Ensuring timely completion of inspections documentation.

Skills

Field experience in Ultrasound Modality

Strong oral and written communication skills

Education

Bachelor's degree or relevant experience

Job description

Job Description Summary

All resources, and logistics required to perform services and maintenance activities on customers' site/property. These activities contribute to, maintain, repair and refurbish sold or existing products. Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering. Impacts quality of own work and the work of others on the team. Executes standard operational/technical tasks typically subject to instructions and work routines. There is latitude to rearrange the sequence to complete task/duties based on changing work situations.

Roles and Responsibilities

• Maintaining all models specific to Ultrasound Modality Equipment in the assigned area. Total system level troubleshooting on complex multi-symptom problems.
• Completing all administration tasks on time.
• Ensures timely completion of FMIs (Field Modification Instructions) and PMS (Prevent to Maintains Service) inspections documentation for assigned accounts.
• Developing conceptual knowledge of professional discipline. May include support roles with specialized expertise or technical knowledge in broad area.
• Having general knowledge of business developed through education or past experience. Understands how work of own team contributes to the area.
• Resolving issues using established procedures. Consults supervisor or more senior team members for issues outside of defined instructions/parameters.
• Collaborating with others to solve issues. For customer facing roles, develops strong customer relationships and serves as the interface between customer and GE. Exchanges technical information asks questions and checks for understanding.
• The incumbent will be based out of Vijayawada.

Required Qualifications

• This role requires 3+ years of field experience in Ultrasound Modality.
• Knowledge level comparable to a Bachelor's degree from an accredited university or college or a high school diploma with relevant experience.

Desired Characteristics

• Strong oral and written communication skills. Ability to document, plan, market, and execute programs.

Inclusion and Diversity

GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Benefits

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

Relocation Assistance Provided

Yes