Customer Service Coordinator/ Officer

Bengaluru Airport Services Limited (BASL); Devanahalli; On-site; INR 240,000 - 320,000; Full time

Job summary

Bengaluru Airport Services Limited (BASL) is seeking a Customer Service Executive to assist passengers at BLR. You will handle queries, bookings and service requests while coordinating with airport teams for seamless passenger support.

Proficiency in Kannada, Hindi and English is essential. You will work in rotational shifts, weekends and public holidays, bringing a customer-centric mindset and team spirit to a fast-paced airport environment.

Qualifications

• Diploma in Aviation or Hospitality or Hotel Management is the minimum qualification.
• 1–3 years of experience in Aviation, Hospitality, FMCG or the Service Industry.
• Strong communication skills in Kannada, Hindi and English.
• Willing to work rotational shifts, weekends and public holidays.
• Positive attitude with customer-centric approach and good teamwork.

Responsibilities

• Deliver exceptional customer service to passengers.
• Manage Care by BLR services, including Meet & Assist and Priority lines.
• Handle passenger queries, bookings and service requests.
• Coordinate with airport teams to ensure seamless passenger assistance.
• Maintain operational reports, cash records and service documentation.
• Handle customer feedback and resolve complaints professionally.

Skills

Customer service

Communication

Multilingual (Kannada, Hindi, English)

Teamwork

Shift readiness

Education

Diploma in Aviation or Hospitality or Hotel Management

Job description

Role & responsibilities

• Deliver exceptional customer service to passengers.
• Manage Care by BLR services, including Meet & Assist, Priority lines.
• Handle passenger queries, bookings, and service requests.
• Coordinate with airport teams to ensure seamless passenger assistance.
• Maintain operational reports, cash records, and service documentation.
• Handle customer feedback and resolve complaints professionally.

Preferred candidate profile

• Minimum qualification: Diploma in Aviation or Hospitality or Hotel Management.
• 1 to 3 years of experience in Aviation, Hospitality, FMCG, or the Service Industry.
• Good communication skills in Kannada, Hindi, and English.
• Willing to work rotational shifts, weekends, and public holidays.
• Positive attitude, customer-centric approach, and teamwork skills.