1.Guest Service-Customer Support Associate

Naukri E Hire Campaign; Bengaluru; On-site; INR 250,000 - 450,000; Full time

Job summary

Bengaluru Airport Services Limited (BASL) is hiring a Customer Service Officer for Bangalore Terminal 2. The Senior Customer Service Agent will manage day-to-day operations, assist passengers according to Care by BLR standards, and SLA, and ensure quality service delivery.

Responsibilities include attending to passenger inquiries, handling cash flows and receipts, and recording maintenance and cleaning requirements while reporting incidents and feedback to the supervisor and duty manager.

Responsibilities

• Provide excellent customer service to customers.
• Handle and ensure accurate records of cash flows and receipts.
• Preparing daily operation reports and shift closing reports.
• Report any incidents, complaints and customer feedbacks to supervisor, duty manager

Job description

Bengaluru Airport Services Limited (BASL) Is Hiring For Customer Service Officer - Bangalore (Terminal 2)

Senior Customer Service Agent is responsible to perform the day to day operational activities of Care by BLR services. Attend to passengers according to Care by BLR standards, expectations, procedures and SLA. Handle and manage guest enquiries and provides excellent hands on customer services to exceed passengers expectations. Conduct regular checks of our services, report and record maintenance and cleaning requirements.

• Provide excellent customer service to customers.
• Handle and ensure accurate records of cash flows and receipts.
• Preparing daily operation reports and shift closing reports.
• Report any incidents, complaints and customer feedbacks to supervisor, duty manager