Customer Service Consultant - EBI

IN8 Trane Technologies India; Cyber City; On-site; INR 500,000 - 800,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Job summary

Trane Technologies India on-site Customer Consultants role combines account management with direct sales to deliver HVAC solutions for building and transportation customers. You will act as the customer advocate, coordinate with technical teams, present proposals, and drive resolution of issues to ensure satisfaction.

Requires a Bachelor’s degree in engineering with 2-3 years of direct owner sales experience; knowledge of HVAC systems is advantageous.

Qualifications

• Bachelor's degree in engineering.
• Knowledge in HVAC system, Chiller Plant, Airside, Energy Services and Building Services will be an added advantage.

Responsibilities

• Act as customers' representative.
• Operate as the lead point of contact for all matters specific to the customers.
• Managing a portfolio of accounts and utilizes account management process to identify key customers and to develop specific action plans to grow identified accounts.
• Identifies potential options that would be required to meet customer needs and work closely with Technical Support Team to make those options available to customers.
• Identifies potential opportunities with existing and new customers and update customers on Service Agreement Contract and Valued Added Service Options like Trance Care Service, Chiller Renewal etc.
• Identify sales opportunities, elaborate proposals, and coordinate other processes to ensure high level of customer satisfaction to build and maintain strong, long-lasting customer relationships.
• Encourage customer growth and loyalty to the company through continuous support and customer assistance.
• Resolves customer complaints by investigating problems with internal stakeholders; develops, evaluates, and discusses possible solutions internally and make recommendation to customers.
• Organize regular Service Reviews with customers and Ops team on Hot jobs and critical issues.
• Understand customers / Vertical Market Needs and determines pricing and selling strategies.

Skills

Customer communication

Account management

Sales negotiation

Education

Bachelor's degree in engineering

Job description

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world. Learn about our benefits designed for you to Thrive at work and at home. We boldly go.

Where is the work: On-Site (5 days)

Customer Consultants are dedicated to serve customers and act as their representative to check on our work to ensure they are completed in good quality and on time. They must understand our internal escalation process to ensure customers’ issues are being escalated and handled promptly by respective stakeholders to quickly resolve issues, especially Hot Jobs. They act as customers’ consultant by understanding their needs and working out various options of solutions to meet those needs. Customer Consultants act as a Customer Advocate who relentlessly drive resolution which may require resources and/or agreement across several departments. They have the customer's best interest in mind, and their goal is to address the immediate customer issue in a highly responsive manner, proactively identify the root-cause and provide recommendations for resolution. Consistently delivering good service and care that keeps customers coming back and results in a competitive edge for our organization.

Job Responsibilities

• Act as customers' representative.
• Operate as the lead point of contact for all matters specific to the customers.
• Managing a portfolio of accounts and utilizes account management process to identify key customers and to develop specific action plans to grow identified accounts.
• Identifies potential options that would be required to meet customer needs and work closely with Technical Support Team to make those options available to customers.
• Identifies potential opportunities with existing and new customers and update customers on Service Agreement Contract and Valued Added Service Options like Trance Care Service, Chiller Renewal etc.
• Identify sales opportunities, elaborate proposals, and coordinate other processes to ensure high level of customer satisfaction to build and maintain strong, long-lasting customer relationships.
• Encourage customer growth and loyalty to the company through continuous support and customer assistance.
• Resolves customer complaints by investigating problems with internal stakeholders; develops, evaluates, and discusses possible solutions internally and make recommendation to customers.
• Organize regular Service Reviews with customers and Ops team on Hot jobs and critical issues.
• Understand customers / Vertical Market Needs and determines pricing and selling strategies.
• Prepares and reviews contract terms and conditions using standard Trane templates when applicable.
• Presents the proposal to the customer.
• Provides marketplace feedback, including competitive information, customer expectations, industry trends, etc.
• Organizing customers’ event and provide input to regular communication letter.

Qualification

• Bachelor's degree in engineering with at least 2-3 years' relevant owner direct sales experience.
• Knowledge in HVAC system, Chiller Plant, Airside, Energy Services and Building Services will be an added advantage.

Key Competencies

• Ability to read, analyse, and interpret engineering documents.
• Ability to respond effectively to the most sensitive inquiries or complaints.
• Read and comprehend instructions, correspondence, and memos.
• Effectively present information to customers and other employees of the organization.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Enjoys working collaboratively with others and meeting new people.
• Willing to learn new options and upgrade their skillset to better serve customers.
• Direct Sales Exp. into Chillers or Applied.

We offer competitive compensation and comprehensive benefits and programs.

We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

At Trane Technologies, we’re climate innovators with the courage to look at our world’s challenges and see endless opportunities. We aren't afraid to make bold commitments that set new standards to enhance the health and well-being of our employees, customers, communities, and the planet we share.

Learn more about what we do & how we do it.

Joining the Trane Technologies team is more than just a job – it’s the beginning of a career full of purpose, impact, and meaningful contributions that challenge what’s possible for a more sustainable future. Together, we know we can change the world. With an inclusive culture, benefits to support you and your family, limitless opportunities to grow, flexibility to help you balance life’s demands, and more - you’ll be supported to thrive at work and at home. Learn more about building a career with us.

We believe in providing equal access and opportunity for all.

We are committed to providing reasonable accommodations to our candidates and employees who may need assistance with application or recruitment processes due to disability or impairment. To request an accommodation, please contact us at: [e-mail]