Customer Contact Comms Associate-Voice

Accenture; Gurugram District; On-site; INR 300,000 - 500,000; Full time

Job summary

Accenture is seeking a Customer Contact Comms Associate to enhance customer satisfaction through effective communication across multiple channels. The role involves solving routine problems within a team setup, requiring good interpersonal skills and experience in customer interactions.

Qualified candidates should have 1 to 3 years in similar fields, with a commitment to quality and collaboration. This position is full-time and may involve working in rotational shifts.

Qualifications

• 1 to 3 years of experience in customer communications or a related field.
• Ability to work in rotational shifts.
• Strong communication and coordination skills.

Responsibilities

• Solve routine problems through guidelines.
• Interact with team members and supervisor.
• Coordinate marketing, sales, and customer service efforts.

Skills

Customer Care

Customer Analytics

Customer Experience (CX)

Prioritization of workload

Problem-solving skills

Commitment to quality

Collaboration and interpersonal skills

Strong analytical skills

Cross-Team Collaboration

Agile Team Practices

Education

Any Graduation

Job description

Job Description

Title: Customer Contact Comms Associate

Skill required: Omnichannel - Customer Communications

Designation: Customer Contact Comms Associate

Qualifications: Any Graduation

Years of Experience: 1 to 3 years

Responsibilities

In this role you are required to solve routine problems, largely through precedent and referral to general guidelines. Your expected interactions are within your own team and direct supervisor. You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments. The decisions that you make would impact your own work. You will be an individual contributor as a part of a team, with a predetermined, focused scope of work. Please note that this role may require you to work in rotational shifts.

What you will do

Resource should have good communication skills. Omnichannel refers to a seamless and integrated customer experience across multiple channels, such as online, in-store, and mobile. It ensures that customers can interact with a brand consistently, regardless of the platform. The goal is to enhance customer satisfaction and engagement. Key tasks involve coordinating marketing, sales, and customer service efforts across all channels. Customer communications are interactions between customers and businesses using various channels spanning digital and in person touchpoints. These can happen over the phone, via text, over chat, or face‑to‑face.

Qualifications and Skills

• Customer Care
• Customer Analytics
• Customer Experience (CX)
• Prioritization of workload
• Problem‑solving skills
• Commitment to quality
• Collaboration and interpersonal skills
• Strong analytical skills
• Cross‑Team Collaboration
• Agile Team Practices

Job Classification

• Industry: IT Services & Consulting
• Functional Area / Department: Customer Success, Service & Operations
• Role Category: Customer Success
• Role: Customer Success Associate
• Employment Type: Full time

Location

Noida, Gurugram