Technical Support Associate | International BPO | Customer Service

Talent Acquaintance; Mumbai; On-site; INR 300,000 - 600,000; Full time

Job summary

Talent Acquaintance is seeking a customer-focused professional in Mumbai to handle inquiries, resolve issues, and provide accurate product information. The role emphasizes building long-term customer relationships and collaborating with internal teams to address complex problems.

Candidates should possess excellent communication, strong problem-solving abilities, and the capacity to work efficiently in a fast-paced environment while maintaining high product knowledge and a positive attitude.

Qualifications

• Excellent communication and interpersonal skills required.
• Ability to work in a fast-paced environment with multiple priorities.
• Strong problem-solving and analytical skills with attention to detail.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong teamwork and collaboration skills with a positive attitude.

Responsibilities

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain high product knowledge to effectively address customer concerns.
• Consistently meet or exceed performance targets, including quality metrics and sales goals.

Skills

Communication

Interpersonal skills

Multitasking

Problem-solving

Analytical skills

Attention to detail

Computer literacy

Adaptability

Teamwork

Job description

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally and courteously.


• Provide timely and accurate information about products or services.


• Build strong relationships with customers to ensure long-term satisfaction.


• Collaborate with internal teams to resolve complex customer complaints.


• Maintain high product knowledge to effectively address customer concerns.


• Consistently meet or exceed performance targets, including quality metrics and sales goals.

Job Requirements

• Excellent communication and interpersonal skills.


• Ability to work in a fast-paced environment with multiple priorities.


• Strong problem-solving and analytical skills with attention to detail.


• Proficient in using computer systems and software applications.


• Ability to adapt to changing situations and priorities.


• Strong teamwork and collaboration skills with a positive attitude.