Customer Service Associate | International BPO |

Talent Acquaintance; Pune District; On-site; INR 300,000 - 420,000; Full time

Job summary

Talent Acquaintance in Pune is seeking a customer support professional to handle inquiries, provide product information, and build lasting customer relationships. The role emphasizes courteous communication, teamwork, and achieving performance targets.

The position will require adapting to a fast-paced environment, with strong problem-solving skills and proficiency in standard software applications. On-site work is expected in Pune district.

Qualifications

• Excellent communication and interpersonal skills are required.
• Ability to work in a fast-paced environment with multiple priorities.
• Strong problem-solving and analytical skills with attention to detail.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong teamwork and collaboration skills with a positive attitude.

Responsibilities

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain high product knowledge to effectively address customer concerns.
• Consistently meet or exceed performance targets, including quality metrics and sales goals.

Skills

Excellent communication

Interpersonal skills

Fast-paced prioritization

Problem-solving

Analytical thinking

Teamwork

Job description

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain high product knowledge to effectively address customer concerns.
• Consistently meet or exceed performance targets, including quality metrics and sales goals.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment with multiple priorities.
• Strong problem-solving and analytical skills with attention to detail.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong teamwork and collaboration skills with a positive attitude.