Customer Service Associate | International BPO |

Talent Acquaintance; Chennai District; On-site; INR 240,000 - 480,000; Full time

Job summary

Talent Acquaintance in Chennai, India is seeking a customer support professional to handle inquiries, provide timely information, and resolve issues with professionalism.

You will build relationships, collaborate with internal teams, and maintain product knowledge to ensure high satisfaction and consistent performance. This role emphasizes multi-tasking, attention to detail, and a positive team attitude.

Qualifications

• Excellent communication and interpersonal abilities required.
• Ability to work in a fast-paced environment with multiple priorities.
• Strong problem-solving and analytical skills with attention to detail.
• Proficiency in using computer systems and software applications.
• Adaptability to changing situations and priorities.
• Strong teamwork and collaboration skills.

Responsibilities

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain high product knowledge to address customer concerns.
• Consistently meet or exceed performance targets, including quality metrics and sales goals.

Skills

Communication skills

Interpersonal skills

Problem-solving

Analytical skills

Tech proficiency

Teamwork

Job description

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain high product knowledge to effectively address customer concerns.
• Consistently meet or exceed performance targets, including quality metrics and sales goals.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment with multiple priorities.
• Strong problem-solving and analytical skills with attention to detail.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong teamwork and collaboration skills with a positive attitude.