Technical Support Associate | International BPO | Customer Service

Talent Acquaintance; Lucknow; Presencial; INR 250 000 - 420 000; Tempo integral

Resumo da oferta

Talent Acquaintance is seeking a customer-focused professional to handle inquiries and resolve issues with courtesy. The role emphasizes delivering accurate product information, building lasting customer relationships, and collaborating with internal teams to resolve complex problems.

The ideal candidate will possess strong communication skills, the ability to multitask in a fast-paced environment, and a proactive approach to achieving sales and quality targets.

Qualificações

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment with multiple priorities.
• Strong problem-solving and analytical skills with attention to detail.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong teamwork and collaboration skills with a positive attitude.

Responsabilidades

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain high product knowledge to effectively address customer concerns.
• Consistently meet or exceed performance targets, including quality metrics and sales goals.

Conhecimentos

Communication

Interpersonal skills

Problem solving

Analytical skills

Adaptability

Teamwork

Multitasking

Ferramentas

Computer literacy

Software proficiency

Descrição da oferta de emprego

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally and courteously.


• Provide timely and accurate information about products or services.


• Build strong relationships with customers to ensure long-term satisfaction.


• Collaborate with internal teams to resolve complex customer complaints.


• Maintain high product knowledge to effectively address customer concerns.


• Consistently meet or exceed performance targets, including quality metrics and sales goals.

Job Requirements

• Excellent communication and interpersonal skills.


• Ability to work in a fast-paced environment with multiple priorities.


• Strong problem-solving and analytical skills with attention to detail.


• Proficient in using computer systems and software applications.


• Ability to adapt to changing situations and priorities.


• Strong teamwork and collaboration skills with a positive attitude.