Customer Service Associate in Wakad, Pimpri-Chinchwad

Adex Media Hub; Pune District; On-site; INR 450,000 - 600,000; Full time

Job summary

Adex Media Hub is hiring to support customers from onboarding to post-implementation, ensuring seamless product adoption and satisfaction.

The role requires understanding client requirements, coordinating with Product and Tech teams for timely issue resolution, and identifying upsell opportunities to grow the account.

Responsibilities

• Manage customer onboarding and provide product training.
• Understand customer requirements and provide suitable solutions.
• Manage customer queries and ensure timely resolution.
• Drive product adoption and customer engagement.
• Conduct regular follow-ups with customers.
• Coordinate with Product and Tech teams for issue resolution.
• Maintain customer relationships and satisfaction.
• Identify upselling and cross-selling opportunities.

Job description

• Manage customer onboarding and provide product training.
• Understand customer requirements and provide suitable solutions.
• Manage customer queries and ensure timely resolution.
• Drive product adoption and customer engagement.
• Conduct regular follow-ups with customers.
• Coordinate with Product and Tech teams for issue resolution.
• Maintain customer relationships and satisfaction.
• Identify upselling and cross-selling opportunities.

Key Responsibilities

• Manage customer onboarding and provide product training.
• Understand customer requirements and provide suitable solutions.
• Manage customer queries and ensure timely resolution.
• Drive product adoption and customer engagement.
• Conduct regular follow-ups with customers.
• Coordinate with Product and Tech teams for issue resolution.
• Maintain customer relationships and satisfaction.
• Identify upselling and cross-selling opportunities.

About Company: At Adexmediahub, our mission is to revolutionize the digital marketing sphere by providing cutting-edge solutions that drive success for our clients. We aim to be the driving force behind your brand's online presence, enhancing visibility, engagement, and, ultimately, profitability.