CUSTOMER SERVICE ASSOCIATE III

TE Connectivity Ltd.; Bengaluru; On-site; INR 420,000 - 780,000; Full time

Job summary

TE Connectivity Ltd. in Bengaluru seeks a Customer Service Professional to serve as the primary contact between customers and TE plants, ensuring total customer satisfaction through accurate order handling and proactive communication.

You will collaborate with Field Sales, Operations and other TE functions to meet commitments, create and maintain orders in the MRP system, and support forecast accuracy. Attention to detail and customer focus are essential.

Qualifications

• Graduate with 2+ years in order management or Order-to-Cash.
• Strong written and oral communication skills.
• Knowledge of MRP, SAP/Epicor/Syteline is a plus.
• Customer-focused with attention to detail.

Responsibilities

• Coordinate customer-TE products relationship.
• Convey customer expectations to TE and ensure accountability for performance.
• Collaborate with Field Sales, Operations, and other TE functions to satisfy customer requirements.
• Create and maintain customer orders in MRP system.
• Assist in streamlining order management processes.
• Support monthly sales forecast by customer and product.

Skills

Order management

Communication skills

Customer focus

PC skills

Education

Any Graduate

Tools

MRP system

EDI system

SAP

Epicor

Syteline

Job description

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Overview

Shift: US Shift (flexible with any)

TE Connectivity Ltd. is a $16.3 billion global technology and manufacturing leader creating a safer, sustainable, productive, and connected future. For more than 75 years, our connectivity and sensor solutions, proven in the harshest environments, have enabled advancements in transportation, industrial applications, medical technology, energy, data communications, and the home. With 89,000 employees, including more than 8,000 engineers, working alongside customers in approximately 140 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn, Facebook, WeChat and Twitter.

This position is the primary contact and communication focal point between the customer and the production plants. The Customer Service Professional is responsible for maintaining customer business relationships to provide total customer satisfaction. The individual provides information and analysis to support business plans and strategies.

Job Requirements

• Coordinates customer/TE Products relationship.
• Supports the clear and effective communication of customer expectations to the organization and demands accountability for performance to agree upon commitments
• Teams with Field Sales, Business Segment Managers, Operations and other TE functions to satisfy customer requirements.
• Creates and maintains customer orders in MRP system or provides direction for this
• Activity to designated staff member.
• Ensures compliance to Quality System for order management.
• Assists in streamlining order management systems.
• Works with Customer and Sales to prepare and monitor monthly sales forecast by
• customer and product.
• Solicits bookings to support committed bookings level.

Skills

• Any Graduate (10+2+3)
• 2+ years of Order Management, Order to Cash, Distribution Support
• Customer focused, excellent oral and written communication
• Basic knowledge of served market, products and key performance requirements for the market.
• Ability to translate company goals to action plans for customer order management.
• Basic knowledge of materials planning and order entry logic.PC proficient (word processing, e-mail, spreadsheet, database & presentation software), ability to create presentation quality documents, ability to use MRP system, EDI system, preferable SAP/ Epicor/ Syteline.

Competencies

Values: Integrity, Accountability, Inclusion, Innovation, Teamwork