CUSTOMER SERVICE SPECIALIST I

TE Connectivity Ltd.; Bengaluru; On-site; INR 300,000 - 600,000; Full time

Job summary

TE Connectivity Ltd. is seeking a customer service professional in Bengaluru to process orders, respond to inquiries, and fulfill customer needs. The role involves handling order changes, shipping delays, and cancellations while identifying sales opportunities to protect existing business.

A Bachelor's degree is generally required, with emphasis on integrity, accountability, inclusion, and teamwork. Ideal candidates will demonstrate strong communication, problem-solving skills, and the ability

Qualifications

• Respond to customer inquiries and provide timely resolution.
• Make changes to orders, back-orders, shipping delays or information necessary to process or cancel orders.
• Handle escalated calls from less experienced representatives.
• Recognize sales opportunities and prevent loss of existing business.

Responsibilities

• Process orders and fulfill customer needs to ensure customer satisfaction.
• Prepare correspondence and manage order-related information.
• Resolve issues related to orders, shipments, and cancellations.
• Escalate complex problems and support junior staff as needed.

Skills

Customer service

Communication

Problem solving

Sales opportunity recognition

Education

Bachelor's degree

Job description

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Overview

Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction.

Job Requirements

• Responding to customer inquiries and providing a speedy and thorough resolution to customer issues and problems.
• Making changes to orders, back-orders, shipping delays or information necessary to process or cancel orders.
• Handling escalated and unresolved calls from less experienced representatives.
• Recognizing sales opportunities and preventing the loss of existing business.

What Your Background Should Look Like

Generally requires Bachelors degree in appropriate field or local equivalent.

Competencies

Values: Integrity, Accountability, Inclusion, Innovation, Teamwork