Customer Service Associate

TP; Kolkata District; On-site; INR 145,000 - 156,000; Full time

Benefits offered by this job

EPFO

ESIC

Flexible shifts

Job summary

TP invites candidates in Kolkata to join as a Customer Service Associate in the Domestic voice process. You will handle inbound calls and provide information to customers, aiming to resolve queries and ensure satisfaction.

The role requires 12th pass and bilingual proficiency in Hindi and English. Both freshers and experienced individuals can apply. Immediate joining is preferred, and Aadhaar linking with contact number is requested for verification.

Qualifications

• 12th pass required
• Proficient in Hindi and English
• Fresher and experienced both can apply
• Excellent communication and interpersonal skills in English and Hindi
• Aadhaar must be linked with the contact number
• Immediate joining required
• No leave for upcoming 90 days
• Looking for bilingual profiles
• Excellent translation skills required

Responsibilities

• Handling inbound customer inquiries and resolving issues
• Providing product/service information to customers
• Meeting and exceeding customer satisfaction

Skills

Bilingual Hindi-English

Communication skills

Customer service

Education

12th Pass

Job description

Greetings Kolkata!

TP welcomes you to start your career as a Customer Service Associate in the Domestic voice process where you can expand and hold your talent for company as well as your own growth.

Location: Kolkata, Salt Lake sector v.

About the Role:

We are seeking for enthusiastic and customer-focused individuals to join our team as Inbound Customer Care Executives. As an Inbound Customer Care Executives, you will be responsible for providing exceptional customer service to our clients via Inbound calls and handle customer query.

Responsibilities:

• Handling customer inquiries and resolving issues.
• Providing product/service information to customers.
• Meeting and exceeding customer satisfaction.

Requirements:

• Minimum qualification required is 12th pass.
• Skill Proficiency in Hindi/English language.
• Fresher and experienced both can apply
• Excellent communication and interpersonal skill in English, Hindi.
• Looking for Bilingual profiles.
• Excellent translation skill required.
• No leave requirement for upcoming 90 days.
• Looking for Immediate joiners only.
• Aadhaar should be linked with the candidates contact number.

Shifts:

• Rotational shift, rotational WO.
• No night shift for female staff, which includes Any 9 hours during 7 AM to 8 PM working window for female.
• Rotational shifts and Rotational 1 W/O including Night shifts for male staffs.

Perks and Benefits:

• EPFO
• ESIC
• Flexible shifts

Salary:- Hindi + Bengali 13.4kctc and 11kinhand .