Customer Service Associate

The Luxury Closet; India; On-site; INR 300,000 - 420,000; Full time

Job summary

The Luxury Closet in India is hiring a Customer Service Associate to represent the brand and deliver exceptional service across channels. You will aim to exceed productivity goals and help customers make confident decisions while supporting revenue growth.

Ideal candidates have 1–3 years of customer service experience in BPO, hospitality, or luxury retail. Gurgaon-based candidates are preferred, and the role involves a 6-day workweek with rotational shifts and strong English communication skills.

Qualifications

• 1–3 years of customer service experience in BPO, hospitality, or luxury retail.
• Preferably from Gurgaon.
• Excellent English communication required.

Responsibilities

• Manage all channels of customer interaction via email, chat and phone.
• Identify and assess customer needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts.
• Aim to convert inquiries into sales and drive revenue.
• Provide accurate information and resolve complaints within time limits.
• Maintain records and follow company procedures and policies.

Skills

Customer service

English communication

BPO experience

Job description

Job Description:

About Us

The Luxury Closet is a company born in Dubai, the heart of luxury in the Arabian Peninsula, where we are redefining the world of luxury. We seek to challenge the norms and build a sustainable company that is loved and admired, and inspires the modern-day luxury consumer.

Our aim is to unlock and curate the most valuable and exclusive closets from around the world.

What do we offer?

A young, dynamic and forward-thinking environment

Fast paced and very short decision times for changes

A canvas for you to truly excel

99% of uptime on sunshine

About The Role

Customer Service associate will represent not just the customer service department but The Luxury Closet as a whole. In this key role, you will exceed productivity goals and deliver against our customer promises. Our scale is expansive and our presence is growing. Our goal is simple: to offer the greatest selection of luxury products and services with the world's best customer experience.

Responsibilities

The CS Associate will be responsible and accountable (but not limited) to the following roles and responsibilities:-

• Managing all channels of Customer interaction, email, chat, phone
• Identifying and assessing customers' needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Build sustainable relationships and engage customers by taking the extra mile and becoming a Consultant; help Customers make a decision and generate revenue for the Company
• Aim at converting general inquiries into a sale
• Aspire to bring customer delight in each and every interaction
• Provide accurate, valid, and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts, and file documents where applicable
• Follow communication procedures, guidelines, and policies
• Maintain positive and professional interaction with all the departments associated with the Customer Service department

Requirements

• 1-3 years of Customer Service Experience in a BPO/ Hospitality or Luxury Retail.
• Preferable candidate from Gurgaon.
• Excellent English communication.
• Should be comfortable with 6 days workweek, rotational shifts

Requirements: