Customer Service Associate

The Luxury Closet; Delhi; On-site; INR 260,000 - 340,000; Full time

Job summary

The Luxury Closet is seeking a Customer Service Associate to represent the customer service department and uphold the brand’s promise across channels. You will help deliver the world’s best luxury shopping experience and exceed productivity goals, with a focus on timely resolutions and customer delight.

Ideal candidates have 1–3 years in customer service within BPO, hospitality, or luxury retail, and are comfortable with a 6-day workweek and rotational shifts, preferably based near Gurgaon.

Qualifications

• 1-3 years of customer service experience in a BPO, Hospitality, or Luxury Retail.

Responsibilities

• Manage all channels of customer interaction (email, chat, phone).
• Assess customer needs to achieve satisfaction.
• Build sustainable relationships with customer accounts through open communication.
• Act as a consultant to help customers make decisions and drive revenue.

Skills

Customer service

English communication

Rotational shifts

BPO experience

Job description

About Us

The Luxury Closet is a company born in Dubai, the heart of luxury in the Arabian Peninsula, where we are redefining the world of luxury. We seek to challenge the norms and build a sustainable company that is loved and admired, and inspires the modern-day luxury consumer.

Our aim is to unlock and curate the most valuable and exclusive closets from around the world.

What do we offer?

• A young, dynamic and forward-thinking environment
• Fast paced and very short decision times for changes
• A canvas for you to truly excel
• 99% of uptime on sunshine

About The Role

Customer Service associate will represent not just the customer service department but The Luxury Closet as a whole. In this key role, you will exceed productivity goals and deliver against our customer promises. Our scale is expansive and our presence is growing. Our goal is simple: to offer the greatest selection of luxury products and services with the world's best customer experience.

Responsibilities

• Managing all channels of Customer interaction, email, chat, phone
• Identifying and assessing customers' needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Build sustainable relationships and engage customers by taking the extra mile and becoming a Consultant; help Customers make a decision and generate revenue for the Company
• Aim at converting general inquiries into a sale
• Aspire to bring customer delight in each and every interaction
• Provide accurate, valid, and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts, and file documents where applicable
• Follow communication procedures, guidelines, and policies
• Maintain positive and professional interaction with all the departments associated with the Customer Service department

Requirements

• 1-3 years of Customer Service Experience in a BPO/ Hospitality or Luxury Retail.
• Preferable candidate from Gurgaon.
• Excellent English communication.
• Should be comfortable with 6 days workweek, rotational shifts