Customer Service Associate

Accenture in India; Bengaluru; On-site; INR 300,000 - 540,000; Full time

Job summary

Accenture is hiring a Customer Service Associate for Retirement Planning Services in Bengaluru. The role focuses on delivering client satisfaction by handling daily administrative and operational tasks across markets.

You will support retirement solutions processes, including plan development, onboarding, enrollment, servicing, and reporting, while addressing routine problems under guidance. Rotational shifts may occur.

Qualifications

• Graduation completed is acceptable.
• 1 to 3 years of experience.
• Role: Customer Service Associate in Accenture's Retirement Planning Services.

Responsibilities

• Ensure client satisfaction across markets through daily administrative tasks.
• Support client service and business development with routine tasks.
• Manage retirement solutions processes including plan development, onboarding, enrollment, and reporting.
• Contribute to sponsor and member servicing and reporting.
• Resolve routine problems using established guidelines.
• Interact within the team and with the direct supervisor.
• Role may require rotational shifts.

Education

Graduation

Job description

Skill required:

Retirement Solutions - Retirement Planning Services

Designation:

Customer Service Associate

Qualifications:

Any Graduation

Years of Experience:

1 to 3 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

The Client Services Manager I (CSM I) is responsible for ensuring institutional client satisfaction across markets by managing specific daily administrative, operational and record keeping functions of institutional clients through tactical day-to-day support for client service and business development.

• Retirement solution is a comprehensive process to understand how much money you will need when you retire Retirement solution also helps you identify the best
• Covers the full range of services needed throughout a plans life, including plan development & enhancement, sales & marketing, plan sponsor institutional client onboarding management, participant enrollment management, sponsor and member servicing & reporting.
• Their products consist of individual retirement accounts (Roth IRA), college savings accounts, guaranteed investment contracts, fixed & variable deferred annuities (qualified & non qualified), as well as corporate retirement funds. What are we looking for?
• Primary skill - Retirement Planning Services - P3 Roles and Responsibilities:
• In this role you are required to solve routine problems, largely through precedent and referral to general guidelines.
• Your expected interactions are within your own team and direct supervisor.
• You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments.
• The decisions that you make would impact your own work.
• You will be an individual contributor as a part of a team, with a predetermined, focused scope of work.
• Please note that this role may require you to work in rotational shifts