Customer Service Associate

MSI Services Pvt Ltd; Bengaluru; On-site; INR 350,000 - 550,000; Full time

Job summary

MSI Services Pvt Ltd in Bengaluru is seeking an INTERNATIONAL VOICE PROCESS expert to handle inbound and outbound calls for B2B customers, provide chat and email support, and maintain up-to-date product knowledge to drive customer satisfaction.

The role requires 1–4 years of experience, strong relationship management and communication skills, and proficiency with Microsoft Office. Candidates should be able to multitask, learn quickly, and be flexible for night shifts.

Qualifications

• 1–4 years of INTERNATIONAL VOICE PROCESS experience.
• Good relationship management skills for liaising with US stakeholders.
• Strong verbal and written communication across all levels of employees and management.
• Proficiency with Microsoft Office applications (Excel, Word; Access optional).
• Ability to multi-task, prioritize, and learn quickly.
• Flexible to night shifts.

Responsibilities

• Answer inbound calls for B2B customers.
• Dial outbound calls for lead generation or sales support.
• Handle chat queries and email support.
• Keep up to date with product knowledge and industry trends.
• Resolve customer complaints and ensure customer satisfaction.
• Perform additional duties as required and requested.

Skills

Relationship management

Interpersonal communication

Multi-tasking

Learn quickly

Microsoft Excel

Microsoft Word

Microsoft Access

Tools

Excel

Word

Access

Job description

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Answering inbound calls for B2B customers.

Dialing outbound calls for lead generation or sales support.

Handling chat queries and providing email support.

Keeping up to date with product knowledge and industry trends.

Resolving customer complaints and ensuring customer satisfaction.

Perform additional duties as required and or requested

Desired Candidate Profile

Minimum of 1 –4 years of experience in INTERNATIONAL VOICEPROCESS

The candidate should have relationship management skills since the job will involve liasoning with customers and

US stakeholders.

The Candidate should have the ability to multi-task, prioritize and ability to learn more and be flexible.

The candidate must have excellent interpersonal and communication (verbal & written) skills with all levels of

employees and management

The candidate should have excellent PC skills and should be well versed with Microsoft Products like

Excel, Word and Access (optional).

Strong attention to details and Good follow up skills.

Ability to work effectively with other organizations and individuals at all levels with minimal supervision and

assumes accountability for issues until final resolution.

Flexible to night shifts is mandatory.