Customer Service Associate

Digitide; Bengaluru; On-site; INR 300,000 - 420,000; Full time

Job summary

Digitide in Bengaluru is seeking a Customer Service Associate to be the primary contact for overdue accounts. You will build relationships, assess financial situations, and co-create tailored payment plans, while communicating the importance of timely payments clearly and empathetically.

The role requires strong communication, active listening, and the ability to handle a high volume of interactions. Training on debt collection will be provided, with a customer-centric service focus and

Qualifications

• High school diploma or equivalent; college degree in a related field is preferred.
• Minimum of 1 year of experience in customer service or a similar role.
• Strong verbal and written communication skills, with the ability to adapt to different communication styles.
• Excellent active listening skills and a genuine interest in helping customers.
• Proficiency in using Microsoft Office or similar software for documentation and record-keeping.
• Ability to work independently and manage a high volume of customer interactions.
• Strong organizational skills and attention to detail.
• Basic understanding of debt collection practices and regulations.
• Willingness to undergo training on debt collection strategies and customer service techniques.
• A positive and solution-oriented mindset, with a focus on customer satisfaction.

Responsibilities

• Contact customers with outstanding debts to discuss their financial situation and payment options.
• Negotiate and agree on realistic payment plans that align with the customer's ability to pay.
• Maintain accurate records of all customer interactions and payment arrangements.
• Provide excellent customer service by actively listening to customer concerns and offering empathetic solutions.
• Ensure compliance with company policies and legal requirements regarding debt collection.
• Collaborate with the collections team to develop effective strategies for debt recovery.
• Stay updated on industry trends and best practices in debt collection and customer service.
• Escalate complex or sensitive cases to the appropriate team leads or managers.
• Maintain a professional and courteous demeanor at all times when dealing with customers.
• Contribute to a positive and supportive team environment within the Collections department.

Skills

Communication skills

Active listening

Customer service

Organizational skills

Attention to detail

Debt collection knowledge

Empathy

Independent worker

Education

High school diploma

College degree preferred

Tools

Microsoft Office

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

As a Customer Service Associate, you will be the primary point of contact for customers who have overdue accounts. Your primary responsibility will be to establish positive relationships with these customers, understand their financial situations, and work collaboratively to develop tailored payment plans. You will need to exhibit excellent communication skills, both written and verbal, to effectively convey the importance of timely payments and the potential consequences of non-payment.

Responsibilities

• Contact customers with outstanding debts to discuss their financial situation and payment options.
• Negotiate and agree on realistic payment plans that align with the customer's ability to pay.
• Maintain accurate records of all customer interactions and payment arrangements.
• Provide excellent customer service by actively listening to customer concerns and offering empathetic solutions.
• Ensure compliance with company policies and legal requirements regarding debt collection.
• Collaborate with the collections team to develop effective strategies for debt recovery.
• Stay updated on industry trends and best practices in debt collection and customer service.
• Escalate complex or sensitive cases to the appropriate team leads or managers.
• Maintain a professional and courteous demeanor at all times when dealing with customers.
• Contribute to a positive and supportive team environment within the Collections department.

Qualifications

• High school diploma or equivalent; college degree in a related field is preferred.
• Minimum of 1 year of experience in customer service or a similar role.
• Strong verbal and written communication skills, with the ability to adapt to different communication styles.
• Excellent active listening skills and a genuine interest in helping customers.
• Proficiency in using Microsoft Office or similar software for documentation and record-keeping.
• Ability to work independently and manage a high volume of customer interactions.
• Strong organizational skills and attention to detail.
• Basic understanding of debt collection practices and regulations.
• Willingness to undergo training on debt collection strategies and customer service techniques.
• A positive and solution-oriented mindset, with a focus on customer satisfaction.

Job Info

• Job Identification 258322
• Job Category Customer Support/Operations | BPM