Customer Service Assistant

MARKS & SPENCER (M&S); Dadri; On-site; INR 600,000 - 1,200,000; Full time

Job summary

MARKS & SPENCER (M&S) in India seeks a security leader to oversee nationwide security, safety, and transport operations. You will drive security assessments across offices and stores, implement safety policies, and ensure Kaizen/5S discipline with strong liaison to law enforcement and transport vendors.

The role emphasizes protecting employees and assets while optimizing costs. The position requires coordinating security staff, updating emergency contacts, and maintaining current security

Responsibilities

• Transportation: deliver high-quality, prompt transport services to support business requirements in a safe working environment
• Management of vehicles and ensuring safety
• Managing fleet of buses/vans with efficient schedules
• Reduce costs on Transportation
• Reduce number of vehicles used for Employee Transportation
• Security Operations: implement Corporate Security and Safety Policy for 100% adherence
• Reduce cost implication on Security Deployment
• Policies in place and functional at all times
• Security staff at offices well trained and efficient
• Protection of company property physically
• Maintain alertness for guarding against thefts, pilferage, accidents & intruders
• Security measures upgraded and kept current at locations
• Safety: create and maintain Fire and Safety Policy per corporate guidelines
• Circulate policy to employees
• Focused training of dedicated team to handle safety and security measures
• Training employees on Fire and CPR
• Process Discipline: Knowledge Transfer
• Ensure understanding of Physical Security Policy and Procedures
• Educating employees about policy compliances
• Ensure 100% Security Policy Adherence
• Introduce Kaizen and 5S across all offices
• Facilitate knowledge transfer where applicable
• Liaison with external agencies: liaise with Law Enforcement, Transport vendors, Security Agencies, Fire Department, Bureau of Immigration, and other vendors for system upkeep and emergencies

Job description

Job Purpose

Job Purpose Description

Job Context & Major Challenges

Madura s business growth has seen increasing number of offices and stores over the years and with this massive geographical expansion arises the need of a very strong security across the country. This job is critical for the safety and security of employees as well as of company s property. It Involves security assessment of all the offices and stores across the country.

• 1. Security assessment and creating an SOP for different geographies since threats are different everywhere
• 2. Handling multiple kinds of threats political, non-political, communal etc. threats
• 3. Upgrading the security devices and maintaining their costs
• 4. Ensuring efficiency of security deviceste security of company assets
• 5. Ensuring complete security of all employees at work place and while travelling to and from office on company transport
• 6. Should develop an efficient Intelligence Sourcing and Information gathering and thwart any loss/damage

KRA (Accountabilities) and Supporting Actions

KRA 1: Transportation

• 1. Ensure to deliver high quality, prompt Transport services to support business requirements in a safe working environment.
• 2. Management of vehicles and ensuring safety.
• 3. Managing Companys fleet of buses/vans with efficient delivery schedules
• 4. Ensure reduction cost on Transportation.
• 5. Ensure reduction in the No of vehicles used for Employee Transportation

KRA 2: Security Operations

• 1. Implement Corporate Security and Safety Policy for 100 % adherence
• 2. Reduction on the cost implication on Security Deployment
• 3. Ensure that security policies are in place and functional at all times
• 4. Ensure that security staff at the offices are well trained and efficient in their duties
• 5. Ensure responsibility for the physical means of protecting the property
• 6. Ensure alertness for proper guarding against thefts, pilferage, accidents & intruders
• 7. Ensuring that security measures are upgraded and kept current at the locations
• 8. Ensure Critical Contact List (Fire Brigade, Police, Hospitals etc) should be updated & kept at vantages points

KRA 3: Safety

• 1. Creating & Maintaining Fire and Safety Policy as per corporate guidelines
• 2. Circulating the policy to the employees
• 3. Focused training of a dedicated team to handle all safety and security measures
• 4. Training to Employees on Fire and CPR for saving life frequency of such structured Training covering all employees

KRA 4: Process Discipline

• 1. Knowledge Transfer
• 2. To ensure thorough understand the corporate guidelines of Physical Security Policy and Procedures
• 3. Educating the employees about the compliances of the policy
• 4. Ensure 100% Security Policy Adherence
• 5. To introduce and facilitate and implement the Kaizen ad 5S principle across all offices
• 6. To facilitate knowledge transfer where applicable

KRA 5: Liaison with external agencies

• 1. To liaison with Law Enforcement Department to gather information.
• 2. To liaison with Transport vendor for smooth functioning of vehicles for Employee Pickup and Drop.
• 3. To liaison with Security Agencies with regard to investigation and smooth Functioning of the Security Team deployed at MG.
• 4. To liaise with Bureau of Immigration To liaise with the Fire Force Department
• 5. To liaise with the Access Control and FAS vendor to upkeep all the systems installed at MG.
• 6. Initiating liaison with Government agencies so as to enable smooth handling of emergencies and other situations