Customer Support Analyst

Patel Processing India; Vadodara; On-site; INR 180,000 - 300,000; Full time

Benefits offered by this job

Quick Promotions

Friendly Environment

Career Growth

Open Policy

Get Double pay on Indian holidays

Flexible Work (No target)

Job summary

Patel Processing India in Vadodara invites applications for Customer Support Analysts to join our growing team. You will handle customer queries via phone and email, provide product/service information, and strive for high satisfaction while upholding SLAs.

Key duties include documenting interactions, maintaining records, and collaborating with cross-functional teams to enhance customer experience. Freshers with strong communication skills are welcome to apply, with opportunities for growth.

Qualifications

• Excellent communication and interpersonal abilities.
• Teamwork and ability to work under pressure.
• Strong problem-solving and proactive attitude.
• Fresher welcome with good communication skills.

Responsibilities

• Respond to customer inquiries via phone or email.
• Provide timely and accurate solutions to customer issues.
• Escalate unresolved queries to internal teams.
• Maintain customer records and document interactions.
• Collaborate with cross-functional teams to improve customer experience.
• Adhere to internal processes and SLAs.

Skills

Communication skills

Team collaboration

Problem solving

CRM basics

Tools

CRM systems

Job description

Job Summary

We are seeking enthusiastic and customer-focused individuals to join our growing team in Vadodara as Customer Support Analysts. You will be responsible for resolving customer queries, providing product/service information, and ensuring high customer satisfaction through professional support.

Key responsibilities include

• Respond to customer inquiries via phone, or email.
• Provide timely and accurate solutions to customer issues.
• Escalate unresolved queries to the appropriate internal teams.
• Maintain customer records and document interactions.
• Collaborate with cross-functional teams to enhance customer experience.
• Adhere to internal processes and SLAs.

Requirements

• Strong communication and interpersonal skills.
• Ability to work in a team and handle pressure situations.
• Good problem-solving skills and a proactive attitude.
• Basic understanding of customer service tools and CRM systems is a plus.
• Freshers with strong communication skills are welcome to apply.

Perks of working with us

• Quick Promotions
• Friendly Environment
• Career Growth
• Open Policy
• Get Double pay on Indian holidays
• Flexible Work (No target)