Customer Service Analyst

ACCA Careers; Maharashtra; On-site; INR 300,000 - 450,000; Part time

Job summary

ACCA Careers is seeking a Customer Service Billing Executive in Pune to process orders, generate invoices, and ensure timely, accurate billing. The role reports to Accounts Receivable and supports finance-related activities while collaborating with Customer Service, Sales, and Logistics teams.

You will validate master data, pricing, and tax information, coordinate shipments, and maintain records in ERP systems to ensure smooth order-to-cash operations and compliant billing practices.

Qualifications

• ACCA/commerce or finance degree with relevant billing experience.
• Understanding of Order-to-Cash processes and AR.
• Experience with ERP systems (Oracle/SAP) and Excel.
• Strong attention to detail and stakeholder management.

Responsibilities

• Review and process customer purchase orders per policies.
• Validate master data, pricing, terms, and tax before orders.
• Create and maintain customer sales orders in ERP.
• Coordinate with CS, Sales, Planning, Logistics, and Plant teams.
• Process order changes, cancellations, and customer requests.
• Generate invoices accurately and timely; ensure billing compliance.
• Validate pricing, taxes, freight, discounts; support revenue recognition.
• Support debit/credit notes and invoice corrections.
• Resolve billing discrepancies with stakeholders.
• Prepare daily/weekly/monthly billing and AR reports.
• Adhere to SOPs and SoD; participate in audits and improvements.
• Collaborate across CS, Sales, Supply Chain, Logistics, Finance.

Skills

Customer Service

Sales Order Processing

Customer Billing & Invoicing

O2C/AR

Pricing & Tax Validation

Shipment Coordination

Shipping Documentation

MS Excel

Education

ACCA

Bachelor’s degree – Commerce/Finance/BBA

Tools

Oracle

SAP

MS Excel

Job description

Job Information

• Designation: Customer Service Analyst – Billing SFC


• Location: Aundh, Pune


• Experience: 1–3 Years


• Contract: 6 Months


• Work Mode: WFO | 5 Days


• Shift: 1:30 PM – 10:30 PM | Transport Available


• Qualification: ACCA/ bachelor’s degree – Commerce / Finance / BBA or related


• Mandate Skills: Customer Service, Sales Order Processing, Customer Billing & Invoicing, O2C/AR, Pricing & Tax Validation, Shipment Coordination, Shipping Documentation, ERP (Oracle/SAP), MS Excel.

Position Summary

The Customer Service Billing Executive will be responsible for processing customer orders, creating invoices, and ensuring accurate and timely billing activities. While the role supports the Customer Service function operationally, it will report into the Finance – Accounts Receivable team to ensure appropriate segregation of duties and business continuity. The individual will also provide support to the Accounts Receivable team for finance-related activities as required.

Customer Order Management

• Review and process customer purchase orders in accordance with company policies and customer requirements.


• Validate customer master data, pricing, shipping instructions, payment terms, and tax information before order creation.


• Create and maintain customer sales orders accurately in the ERP system.


• Coordinate with Customer Service, Sales, Planning, Logistics, and Plant teams to resolve order-related issues.


• Process order modifications, cancellations, and customer change requests.

Billing & Invoice Management

• Generate customer invoices accurately and within agreed timelines.


• Ensure all invoices comply with customer-specific billing requirements and statutory regulations.


• Validate pricing, taxes, freight, discounts, and other commercial terms before invoice creation.


• Process debit notes, credit notes, RMA (Return Material Authorization) and invoice corrections where applicable.


• Resolve billing discrepancies by coordinating with relevant stakeholders.


• Support month-end billing activities to ensure timely revenue recognition.

Shipment Booking

• Taking freight quotation, freight schedule, container booking


• Creating shipping document & shipping labels


• Sending the required documents to the customers (BOL, Inv, Packing List & etc)

Customer Documentation

• Maintaining documentation and supporting records.


• Upload invoices and supporting documents to customer portals where applicable.


• Respond to customer requests for invoice copies, proof of delivery, and other billing-related documentation.


• Ensure compliance with document retention policies.

Accounts Receivable Support

• Assisting the AR team wherever required


• Support deduction tracking and follow-up activities.

Reporting & Analytics

• Prepare daily, weekly, and monthly operational reports related to billing and Accounts Receivable.


• Maintain billing and order processing dashboards.


• Assist in generating other management reports.


• Perform data validation and ensure report accuracy.

Process Compliance & Controls

• Adhere to established Standard Operating Procedures (SOPs) and internal control requirements.


• Ensure compliance with Segregation of Duties (SoD) guidelines.


• Maintain high levels of data accuracy and process discipline.


• Participate in internal and external audits by providing required documentation.


• Identify process improvement opportunities and support automation initiatives.

Cross Functional Collaboration

• Work closely with Customer Service, Sales, Supply Chain, Logistics, Manufacturing, Tax, and Finance teams.


• Build strong working relationships with internal stakeholders to ensure smooth order-to-cash operations.


• Provide timely updates on billing and customer-related issues.

Desired Skills & Competencies

• Strong understanding of Order-to-Cash (O2C) processes.


• Knowledge of Sales Order Processing and Customer Billing.


• Basic understanding of Accounts Receivable processes including Collections and Cash Application.


• Experience working with ERP systems (Oracle preferred).


• Strong analytical and problem-solving skills.


• Excellent attention to detail and accuracy.


• Good communication and stakeholder management skills.


• Ability to prioritize work and meet strict deadlines


• Intermediate to advanced Microsoft Excel skills.


• Customer-focused mindset with a collaborative approach.

Preferred Qualifications

• Bachelor's degree in commerce, Finance, Business Administration, or related discipline.


• 1–3 years of experience in Customer Service, Billing, Order Management, or Accounts Receivable.


• Experience in a manufacturing environment is preferred.


• Exposure to Oracle and reporting tools such as Excel, Power BI, or Tableau will be an added advantage.