Customer Service Analyst

Accenture in India; Hyderabad; On-site; INR 350,000 - 520,000; Full time

Job summary

Accenture in India is seeking a Customer Service Analyst to provide quality support and resolve inquiries in Arabic. You will work with a team to analyze inquiries and deliver effective solutions while maintaining high customer satisfaction.

The role involves handling Arabic-language customer interactions, collaborating with peers, and may require rotational shifts to cover business hours. A strong foundation in commerce or business is preferred.

Qualifications

• Fluent in Arabic language and able to understand customer needs clearly.
• Experience in customer service or call center environments is advantageous.
• 3–5 years of relevant work experience and a bachelor's or MBA degree.

Responsibilities

• Analyze and resolve low-complexity customer issues with accuracy.
• Interact with peers and update supervisors on progress.
• Be ready for rotational shifts as required.

Skills

Arabic language

Customer service

Education

BCom/MCom/MBA

Job description

Job Description:

Skill required: Language Translation - Customer Service

Designation: Customer Service Analyst

Qualifications: BCom/MCom/Master of Business Administration

Years of Experience: 3 to 5 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song- all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

• Should be fluent in Arabic Language
• Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service.
• It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships. What are we looking for?
• Primary skill - Customer Service - P5 Roles and Responsibilities:
• In this role you are required to do analysis and solving of lower-complexity problems.
• Your day to day interaction is with peers within Accenture before updating supervisors.
• In this role you may have limited exposure with clients and or Accenture management.
• You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments.
• The decisions you make impact your own work and may impact the work of others.
• You will be an individual contributor as a part of a team, with a focused scope of work.
• Please note that this role may require you to work in rotational shifts