Customer Service Analyst

Accenture Infrastructure and Capital Projects, LLC; Gurugram District; On-site; INR 350,000 - 520,000; Full time

Job summary

Accenture Infrastructure and Capital Projects, LLC is seeking a Customer Service Analyst to support retirement solutions with data entry and policy administration tasks. The role requires handling life-annuity claims, policy admin transactions, and related customer calls.

The candidate should have 3–5 years of experience, be Graduation-credentialed, and be prepared for a 100% night-shift schedule starting at 8:30 PM, with training requiring return-to-office (RTO).

Qualifications

• Graduation completed.
• 3–5 years of relevant experience.
• Experience in Life-Annuity Claims and Policy admin services.
• Willingness to work night shifts and participate in training.

Responsibilities

• Handle policy transactions and death claims for retirement of variable annuities.
• Perform policy admin services and financial/non-financial transactions such as surrender, loan, withdrawal, and transfers.
• Respond to NIGO calls with agents and customers, maintaining same-day processing targets.

Skills

Data entry

Customer service

Policy admin

Life-Annuity claims

Education

Graduation

Tools

Policy systems

Job description

Skill required:

Retirement Solutions - Data Entry Services

Designation:

Customer Service Analyst

Qualifications:

Any Graduation

Years of Experience:

3 to 5 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.

Visit us at www.accenture.com

What would you do?

• We are dealing with individual retirement of variable annuity and here we have work in policy transactions received from policy owners based on request we deal with policy admin services and death claims request. Also, both the teams handle phone calls on NIGO request with agent and customers
• We are looking for candidate with experience in Life-Annuity Claims and Policy admin service’s financial and non-fi transactions such as policy surrender, loan, withdrawal, and policy transfers
• Candidates who will hire for above role will be responsible for 100% transaction role with same day processing tat and ~20-30% NIGO calls with client
• Candidate should have been flexible for 100%-night shift start from 8.30 PM and RTO during the training

What are we looking for?

• College graduate with a minimum of 12 months experience in a related field It will be a value add if candidate is proficient in Life , Annuity, Retirement Insurance ,claims experience and managed financial transactions
• College graduate with a minimum of 12 months experience in a related field It will be a value add if candidate is proficient in Life , Annuity, Retirement Insurance ,claims experience and managed financial transactions

Roles and Responsibilities

• We are dealing with individual retirement of variable annuity and here we have work in policy transactions received from policy owners based on request we deal with policy admin services and death claims request. Also, both the teams handle phone calls on NIGO request with agent and customers
• We are looking for candidate with experience in Life-Annuity Claims and Policy admin service’s financial and non-fi transactions such as policy surrender, loan, withdrawal, and policy transfers
• Candidates who will hire for above role will be responsible for 100% transaction role with same day processing tat and ~20-30% NIGO calls with client
• Candidate should have been flexible for 100%-night shift start from 8.30 PM and RTO during the training

Any Graduation

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.