Customer Service Analyst

Accenture; India; On-site; INR 350,000 - 700,000; Full time

Job summary

Accenture in India seeks a Customer Service Analyst to handle Retirement Solutions—Data Entry Services. You will process monetary and non-monetary transactions, maintain client confidentiality, and ensure compliance with policies and regulations.

The role requires 3–5 years of experience in US retirement services and flexibility for night shifts. The ideal candidate has strong typing, communication, and time-management skills, with the ability to work independently and contribute to process

Qualifications

• 1 to 2+ years of experience in US Retirement Services domain.
• Experience in Money Out processes such as withdrawals, rollovers, and distributions.
• Graduate, preferable from commerce background (not mandatory).
• Experience in the US retirement industry (not mandatory).
• Open to core night shifts based on business requirements.
• Good verbal & written communication skills.
• Good typing skill and attention to detail.
• Good time management skills.
• Ability to work independently.

Responsibilities

• Processing monetary and non-monetary transactions for assigned clients/transactions. Ensuring accuracy on transactions processed.
• Strict adherence to non-disclosure of client information by preserving client confidentiality.
• Complies with all client policies, procedures, and Federal/State/Local regulations and escalates issues to the management.
• Researching queries/requests from Business Partners/Client Support Teams and replying promptly.
• Participating in process improvements and automation.
• Ensure Quality Control standards that have been set are adhered to.
• Excellent organizational skills with ability to identify and prioritize high value transactions.
• Completing assigned responsibilities and projects within timelines apart from managing daily BAU.

Skills

Communication skills

Typing

Time management

Independent work

Attention to detail

Education

Any Graduation

Job description

Skill required:

Retirement Solutions - Data Entry Services

Designation:

Customer Service Analyst

Qualifications:

Any Graduation

Years of Experience:

3 to 5 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song- all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com

What would you do?

• Processing monetary and non-monetary transactions for assigned clients/transactions. Ensuring accuracy on transactions processed
• Strict adherence non-disclosure of client information by preserving client confidentiality.
• Complies with all client policies, procedures, and Federal/State/Local regulations and escalates issues to the management.
• Researching on any queries/ requests sent by the Business Partners/Client Support Teams and replying the same with minimum response time.
• Taking active participation in process improvements and automation.
• Ensure Quality Control standards that have been set are adhered to.
• Excellent organizational skills with ability identify and prioritize high value transactions.
• Completing assigned responsibilities and projects within timelines apart from managing daily BAU.

What are we looking for?

• 1 to 2+ years of experience in US Retirement Services domain - Defined Contributions - Managing participant level services
• Experience in Money Out processes such as Inservice withdrawal, Hardship withdrawal determination and payments, Rollover out, Lump Sum Distribution, Required Minimum Distributions.
• Graduate, preferable from commerce background (not mandatory)
• Experience in the US retirement industry (not mandatory)
• Open to core Night shifts based on business requirements
• Good verbal & written communication skills
• Good typing skill and attention to detail.
• Good time management skills
• Ability to work independently

Roles and Responsibilities:

• Processing monetary and non-monetary transactions for assigned clients/transactions. Ensuring accuracy on transactions processed
• Strict adherence non-disclosure of client information by preserving client confidentiality.
• Complies with all client policies, procedures, and Federal/State/Local regulations and escalates issues to the management.
• Researching on any queries/ requests sent by the Business Partners/Client Support Teams and replying the same with minimum response time.
• Taking active participation in process improvements and automation.
• Ensure Quality Control standards that have been set are adhered to.
• Excellent organizational skills with ability identify and prioritize high value transactions.
• Completing assigned responsibilities and projects within timelines apart from managing daily BAU.

Any Graduation

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