Customer Service Analyst

Accenture in India; Gurugram District; On-site; INR 600,000 - 900,000; Full time

Job summary

Accenture in India in Gurugram is seeking a Customer Service Analyst with 3–5 years of experience in US Retirement Services to handle policy admin and transaction processing for retirement accounts. The role involves 100% transaction processing with same-day TAT, handling NIGO calls, and night shifts starting at 8:30 PM with possible RTO during training.

Candidates should have a Bachelor\'s degree and strong communication and typing skills; experience in life-annuity claims and policy

Qualifications

• 3–5 years of experience in US Retirement Services domain – Defined Contributions.
• Excellent verbal and written communication skills.

Responsibilities

• We are dealing with individual retirement of variable annuity and here we have work in policy transactions received from policy owners based on request we deal with policy admin services and death claims request.
• Both teams handle phone calls on NIGO requests with agent and customers.

Skills

Retirement Solutions - Data Entry

Education

Any Graduation

Job description

Skill required: Retirement Solutions - Data Entry Services

Designation: Customer Service Analyst

Qualifications:Any Graduation

Years of Experience:3 to 5 Years

About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do? We are dealing with individual retirement of variable annuity and here we have work in policy transactions received from policy owners based on request we deal with policy admin services and death claims request. Also, both the teams handle phone calls on NIGO request with agent and customers

• We are looking for candidate with experience in Life-Annuity Claims and Policy admin service’s financial and non-fi transactions such as policy surrender, loan, withdrawal, and policy transfers
• Candidates who will hire for above role will be responsible for 100% transaction role with same day processing tat and :20-30% NIGO calls with client
• Candidate should have been flexible for 100%-night shift start from 8.30 PM and RTO during the training" What are we looking for? "Must have/ minimum requirement
• 3+ years of experience in US Retirement Services domain – Defined Contributions - Managing participant level services
• Experience in Money In processes such as Contributions processing, loan repayments, Indicative data files and manual adjustments, Rollovers contribution, Suspense & Adjustments/Corrections.Skillset:
• Bachelors’ degree
• Experience in the US retirement industry
• Open core Night shifts based on business requirements
• Good verbal & written communication skills
• Good typing skill and attention to detail.
• Good time management skills
• Ability work independently Roles and Responsibilities: We are dealing with individual retirement of variable annuity and here we have work in policy transactions received from policy owners based on request we deal with policy admin services and death claims request. Also, both the teams handle phone calls on NIGO request with agent and customers
• We are looking for candidate with experience in Life-Annuity Claims and Policy admin service’s financial and non-fi transactions such as policy surrender, loan, withdrawal, and policy transfers
• Candidates who will hire for above role will be responsible for 100% transaction role with same day processing tat and :20-30% NIGO calls with client
• Candidate should have been flexible for 100%-night shift start from 8.30 PM and RTO during the training"