Customer Service Advisor

Capita; Mumbai; On-site; INR 270,000 - 330,000; Full time

Job summary

Capita in Mumbai is hiring for Customer Service for a UK-based telecom brand on a contractual basis. The role involves resolving billing and network queries via email, chat and voice, in a blended process.

Shifts are UK-rotational (11am to 4am) with two rotational offs, location Vikhroli East and WFO only. Immediate joiners with excellent communication skills are preferred.

Qualifications

• Undergraduate with 6 months international BPO experience or graduate fresher.
• Excellent communication skills.
• Immediate joiner preferred.
• Location: Mumbai (Vikhroli East) – WFO only.

Responsibilities

• Resolve customer queries regarding billing and network issues via email, chat and voice.

Skills

Communication skills

Education

Undergraduate or Graduate

Job description

Hiring for Customer Service for UK based telecom brand blended process (Contractual)

Domain: Telecomunnication

Criteria: Undergrad with 6 months international BPO experience or graduate freshers can apply

Shifts: UK rotational (11am to 4am any 9 hour) and 2 rotational offs

Salary: Up to 5 LPA CTC (Based on experience and last drawn)

Location: Vikhroli East, Mumbai

Mode: WFO only

Roles & Responsibilities: To resolve customer queries regarding billing and network related issues over email, chat and voice.

Please note we need candidates with excellent communication skills and immediate joiner only