CUSTOMER SUPPORT ENGINEER

RELIABLE SOFTWARE; Margao; On-site; INR 250,000 - 400,000; Full time

Job summary

RELIABLE SOFTWARE in Goa invites candidates to join our ERP product team, focusing on client support, implementation, and training. You will help resolve user queries, analyze requirements, configure systems, and demonstrate ERP capabilities to clients.

You will assist with data migration, go-live support, admin training for IT staff, and workshops to showcase ERP value in real-world scenarios. This role offers hands-on learning and collaboration with cross-functional teams to ensure client ROI.

Qualifications

• Resolving user queries and technical issues promptly.
• Understanding client workflows and customizing ERP modules.
• Go-Live Support: Monitoring performance during rollout.
• End-User Training: Hands-on sessions for employees to use ERP effectively.
• Admin Training: Teaching IT staff to manage configurations and permissions.
• Product Demos: Showcasing ERP features to prospective clients.
• Proof of Concept (POC): Tailored demo environments reflecting client workflows.
• Workshops: Interactive sessions to highlight ERP’s value in real scenarios.

Responsibilities

• Resolving user queries and technical issues promptly.
• Providing updates, patches, and troubleshooting.
• Ensuring clients achieve ROI from ERP usage.
• Understanding client workflows and customizing ERP modules.
• Setting up databases, user roles, and integrations.
• Data migration: safely transferring legacy data into ERP.
• Go-Live monitoring during rollout.
• End-user training sessions for employees to use ERP effectively.
• IT staff admin training for configurations and permissions.
• Product demos and POC environments for clients.
• Workshops to showcase ERP’s value in real scenarios.

Job description

For ERP Product

1. Client Support
Helpdesk & Ticketing: Resolving user queries and technical issues promptly.
Ongoing Assistance: Providing updates, patches, and troubleshooting.
Customer Success: Ensuring clients achieve ROI from ERP usage.

2. Implementation
Requirement Analysis: Understanding client workflows and customizing ERP modules.
System Configuration: Setting up databases, user roles, and integrations.
Data Migration: Safely transferring legacy data into the ERP system using tools.
Go-Live Support: Monitoring performance during rollout.

3. Training
End-User Training: Hands-on sessions for employees to use ERP effectively.
Admin Training: Teaching IT staff to manage configurations and permissions.
4. Demonstration
Product Demos: Showcasing ERP features to prospective clients.
Proof of Concept (POC): Tailored demo environments reflecting client workflows.
Workshops: Interactive sessions to highlight ERP’s value in real scenarios