Customer Support Executive

Writer Corporation; Mumbai; On-site; INR 234,000 - 280,000; Full time

Job summary

Writer Corporation in Mumbai is hiring a Customer Service Executive (English - Voice Process) to handle customer calls, provide information on services and orders, and ensure a positive customer experience.

The role requires 0-1 year experience with excellent bilingual English and Hindi communication. Walk-in interviews are invited at our Andheri East office with immediate joining.

Location: Mumbai. Shifts are 9 AM to 6 PM, working 6 days a week with Sundays off.

Qualifications

• 0-1 year of customer service experience.
• Excellent bilingual communication in English and Hindi.
• Interpersonal and problem-solving skills.

Responsibilities

• Handle inbound and outbound customer queries through calls.
• Resolve customer complaints and concerns in a professional manner.
• Provide accurate information regarding services and orders.
• Maintain proper records of customer interactions and followups.
• Ensure customer satisfaction by providing timely and quality support.
• Communicate with customers professionally and courteously.

Skills

Bilingual English/Hindi

Education

Intermediate or higher

Job description

Job description

Hiring for Customer Service Executive (English - Voice Process)

Roles and Responsibilities

• Handle inbound and outbound customer queries through calls
• Resolve Customer complaints and concerns in a professional manner
• Provide accurate information regarding services and orders
• Maintain proper records of customer interactions and followups
• Ensure Customer satisfaction by providing timely and quality support.
• Communicate with customers professionally and courtesously

Experience: 0-1 years with excellent communication in bilingual languages like (English + Hindi).

Salary: Max upto 23K (CTC per month)

Working Days: 6 days (Sunday fixed Week off)

Shifts: 9 AM to 6 PM

Education: Intermediate and above.

Languages Required: Excellent communication in bilingual languages like ( English + Hindi).

Date of Joining: Immediate.

Interview Mode: Walk-In

Interview timings: 09:30am to 4pm (Monday to Saturday)

Work Location: Mumbai

Walk-in/Work location : Writer Information, Andheri East , VKG, Mumbai