Customer Serv Ops Associate

Keysight Technologies SAles Spain SL.; Gurugram District; On-site; INR 300,000 - 600,000; Full time

Job summary

Keysight Technologies in India is seeking an experienced administrative customer service professional to support diverse customer interactions and ensure smooth daily operations. You will be responsible for designing approaches to assignments, planning and judgment in handling service tasks, and resolving a wide range of customer queries with accuracy and professionalism.

The role requires a Bachelor's degree and typically 2–3 years of relevant experience, with proficiency in Salesforce, Oracle

Qualifications

• Bachelor's degree or equivalent required.
• Typically 2–3 years of relevant experience.
• Proficiency with Salesforce, Oracle EBS and MS Office.

Responsibilities

• Determines and develops approaches to administrative customer service assignments.
• Responsible for customer service tasks which require planning and judgment.
• Solves a broad range of customer service problems varying in scope and complexity.

Skills

Customer service

Education

Bachelor's degree

Tools

Salesforce

Oracle EBS

MS Office

Job description

Overview

Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~16,800 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.

Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

Responsibilities

• Determines and develops approaches to administrative customer service assignments
• Responsible for customer service tasks which require planning and judgment
• Solves a broad range of customer service problems varying in scope and complexity

Qualifications

• Bachelors or University Degree or equivalent.
• Typically 2-3 years relevant experience.
• Requires general proficiency with tools, systems and procedures to accomplish job (Salesforce, Oracle EBS, MS Office).

Careers Privacy Statement

Keysight is an Equal Opportunity Employer.