Customer Service Specialist
Keysight Technologies SAles Spain SL.
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Job summary
Keysight is seeking a Graduate in any stream to join the Global Customer Service team in a Salesforce-driven order management role. You will review POs, validate against quotes, book orders, and coordinate with Sales, Finance and IT to ensure timely delivery.
The role covers license execution, invoice readiness, compliance, KYC, and data quality across Salesforce, KSM and Oracle Cloud, with emphasis on accuracy, process control and proactive issue resolution.
Qualifications
- Graduate in any stream.
- Technical: MS Office, SalesForce, Oracle Cloud.
- Communication: English language; additional languages such as German, French, Spanish or Italian are a plus.
Responsibilities
- Review and validate Purchase orders (PO/PA) against approved Quotes and contracts.
- Book orders in Salesforce in compliance with commercial, revenue, export, and tax requirements.
- Serve as first point of contact for order-related clarifications.
- Assess impact of change requests on orders, licenses, and invoices.
- Execute approved corrections in Salesforce, KSM, and Oracle Cloud.
- Coordinate escalations with Sales, Finance, and IT as required.
- Generate and validate software licenses using Keysight Software Manager (KSM).
- Ensure entitlement accuracy and successful customer delivery.
- Generate temporary licenses based on justified business needs, following licensing guidelines.
- Track and manage software and license delivery status across systems; monitor Oracle Cloud Self-Service page.
- Coordinate with Sales, Licensing, and IT teams to investigate and resolve delivery-related issues.
- Troubleshoot basic license issues and escalate complex cases.
- Ensure orders are invoicing-ready with correct parameters.
- Support timely invoice creation and corrections, including credit notes.
- Ensure VAT/GST and local tax compliance in invoicing.
- Identify credit holds, extended payment terms, or KYC requirements.
- Coordinate with Credit Analysts and Compliance teams.
- Act as liaison between Global Customer Service, Sales, Finance, IT, and Licensing.
- Provide status updates and root-cause escalations.
- Promote One-Keysight collaboration.
- Ensure data accuracy across Salesforce, KSM, and Oracle Cloud.
- Validate data completeness and consistency; maintain audit-ready documentation.
- Perform interim reporting to detect risks and anomalies.
- Identify recurring issues and suggest improvements.
- Contribute to SOPs, training material, and documentation.
- Support onboarding and knowledge transfer.
- Support accurate forecasting by ensuring order readiness and clean bookings.
- Highlight risks delaying revenue recognition or forecast accuracy.
- Collaborate with Sales and Finance during month- and quarter-end close.
- Provide comprehensive Salesforce administration support.
Skills
Education
Tools
Job description
Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~16,800 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.
Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.
- Review and validate Purchase orders (PO/PA) against approved Quotes and contracts.
- Book orders in Salesforce in compliance with commercial, revenue, export, and tax requirements.
- Serve as first point of contact for order- related clarifications.
- Assess impact of change requests on orders, licenses, and invoices.
- Execute approved corrections in Salesforce, KSM, and Oracle Cloud.
- Coordinate escalations with Sales, Finance, and IT as required.
- Generate and validate software licenses using Keysight Software Manager (KSM) (Note: for CAE, change expected as licensing delivery transitions to a self-service model).
- Ensure accuracy of entitlement parameters and successful customer delivery.
- Generate temporary licenses based on justified business needs, strictly following official Licensing guidelines, approval processes, and compliance requirements.
- Track and manage software and license delivery status across systems, including monitoring orchestration progress via the Oracle Cloud Self-Service page to ensure timely delivery. (For: ODE)
- Monitor delivery statuses (Pending, Completed, Failed) and ensure visibility of delivery progress. (For: ODE)
- Coordinate with Sales, Licensing, and IT teams to investigate and resolve delivery-related issues.
- Troubleshoot basic license issues and elevate complex cases.
- Ensure orders are invoicing-ready with correct commercial parameters.
- Support timely invoice creation and corrections, including credit notes.
- Ensure VAT/GST and local tax compliance in invoicing.
- Identify credit holds, extended payment terms, or KYC requirements.
- Ensure orders are booked only after required approvals are obtained.
- Coordinate with Credit Analysts and Compliance teams.
- Act as liaison between Global Customer Service, Sales, Finance, IT, and Licensing.
- Provide structured status updates and root-cause-based escalations.
- Promote a One-Keysight collaboration mindset.
- Ensure accuracy of data related to customer, quote, opportunity, and order across Salesforce, KSM, and Oracle Cloud.
- Validate data completeness and consistency before order processing. If necessary, work with relevant teams (CMD, Sales, Credit & Collections, and KSM).
- Maintain audit-ready documentation and transactional traceability.
- Reporting & Early Issue Detection: Perform interim reporting and data analysis to proactively detect operational, licensing, or order-related risks and anomalies until standardized Global detection pages and dashboards are available.
- Identify recurring operational issues and suggest improvements.
- Contribute to SOPs, training material, and documentation.
- Support onboarding and knowledge transfer within the team.
- Support accurate forecasting by ensuring order readiness and clean bookings.
- Highlight risks or delays that may impact revenue recognition or forecast accuracy.
- Collaborate with Sales and Finance during month- and quarter-end close.
- Provide comprehensive support to Sales by handling Salesforce-related activities and responding to administrative requests, including account, opportunity, order, and data maintenance needs.
Graduate in any stream
Technical - MS Office, SalesForce, Oracle Cloud
Communication - English language - additional, but not mandatory one of the following languages: German, French, Spanish or Italian
Technology - Software Industry experience
- Experience in customer service, order management, or sales support
- Strong attention to detail and process orientation
- Problem-solving and troubleshooting skills
- Ability to manage priorities effectively
- Customer-focused, proactive, and reliable
Careers Privacy Statement***Keysight is an Equal Opportunity Employer.***
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