Customer Service Coordinator

Anite

Gurugram District

On-site

INR 900,000 - 1,300,000

Full time

8 days ago

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Job summary

Keysight in India is seeking an Order Booking & Validation specialist to manage PO/PA reviews, book orders in Salesforce, and serve as the first point of contact for order clarifications. You will ensure compliance with commercial, revenue, export, and tax requirements.

You will coordinate license execution and delivery using KSM and Oracle Cloud, generate temporary licenses, monitor delivery status, and collaborate with Sales, Licensing, and IT to resolve issues.

Qualifications

Graduate in any stream is required.
MS Office, Salesforce, Oracle Cloud proficiency expected.
Fluent English; additional languages (German, French, Spanish, Italian) a plus.
Experience in customer service, order management, or sales support.
Strong attention to detail and process orientation.

Responsibilities

Review and validate Purchase orders against approved Quotes and contracts.
Book orders in Salesforce in compliance with revenue, export, and tax requirements.
Serve as first point of contact for order clarifications and related amendments.
Coordinate with Sales, Licensing, Finance, and IT to resolve delivery-related issues.
Generate and validate software licenses using Keysight Software Manager (KSM).
Monitor license delivery status across systems and ensure timely delivery.

Skills

English language

German language

French language

Spanish language

Italian language

Customer service

Order management

Sales support

Attention to detail

Education

Graduate in any stream

Tools

MS Office

Salesforce

Oracle Cloud

Job description

Job Description:

Overview

Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~16,800 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.

Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

Responsibilities

Order Booking & Validation

Review and validate Purchase orders (PO/PA) against approved Quotes and contracts.
Book orders in Salesforce in compliance with commercial, revenue, export, and tax requirements.
Serve as first point of contact for order-related clarifications.
Order Corrections & Amendments
Assess impact of change requests on orders, licenses, and invoices.
Execute approved corrections in Salesforce, KSM, and Oracle Cloud.
Coordinate escalations with Sales, Finance, and IT as required.
License Execution & Delivery
Generate and validate software licenses using Keysight Software Manager (KSM) (Note: for CAE, change expected as licensing delivery transitions to a self-service model).
Ensure accuracy of entitlement parameters and successful customer delivery.
Generate temporary licenses based on justified business needs, strictly following official Licensing guidelines, approval processes, and compliance requirements.
Track and manage software and license delivery status across systems, including monitoring orchestration progress via the Oracle Cloud Self-Service page to ensure timely delivery. (For: ODE)
Monitor delivery statuses (Pending, Completed, Failed) and ensure visibility of delivery progress. (For: ODE)
Coordinate with Sales, Licensing, and IT teams to investigate and resolve delivery-related issues.
Troubleshoot basic license issues and elevate complex cases.
Invoice Readiness & Management
Ensure orders are invoicing-ready with correct commercial parameters.
Support timely invoice creation and corrections, including credit notes.
Ensure VAT/GST and local tax compliance in invoicing.
Compliance, Credit & KYC Execution
Identify credit holds, extended payment terms, or KYC requirements.
Ensure orders are booked only after required approvals are obtained.
Coordinate with Credit Analysts and Compliance teams.
Stakeholder Coordination & Communication
Act as liaison between Global Customer Service, Sales, Finance, IT, and Licensing.
Provide structured status updates and root-cause-based escalations.
Promote a One-Keysight collaboration mindset.
Data Quality & System Integrity
Ensure accuracy of data related to customer, quote, opportunity, and order across Salesforce, KSM, and Oracle Cloud.
Validate data completeness and consistency before order processing. If necessary, work with relevant teams (CMD, Sales, Credit & Collections, and KSM).
Maintain audit-ready documentation and transactional traceability.
Reporting & Early Issue Detection: Perform interim reporting and data analysis to proactively detect operational, licensing, or order-related risks and anomalies until standardized Global detection pages and dashboards are available.
Process Improvement & Knowledge Sharing
Identify recurring operational issues and suggest improvements.
Contribute to SOPs, training material, and documentation.
Support onboarding and knowledge transfer within the team.
Forecast & Pipeline Support
Support accurate forecasting by ensuring order readiness and clean bookings.
Highlight risks or delays that may impact revenue recognition or forecast accuracy.
Collaborate with Sales and Finance during month- and quarter-end close.
Sales Support & Salesforce Administration
Provide comprehensive support to Sales by handling Salesforce-related activities and responding to administrative requests, including account, opportunity, order, and data maintenance needs.