Customer Sales Support Executive

alfalaval; Pune District; On-site; INR 550,000 - 750,000; Full time

Job summary

Alfa Laval in Pune is seeking a Customer Sales Support to own end-to-end aftersales activities for Ocean Division customers. You will handle quotations, orders, invoicing, and communication, coordinate with global teams, and ensure timely tender submissions through government portals.

Strong commercial knowledge, Excel, and Movex ERP experience are essential to deliver accurate quotes, order execution, and proactive customer service.

Qualifications

• 3–4 years of relevant experience in a similar role.
• Graduate with relevant experience.
• Strong commercial knowledge and communication skills.
• Proficiency in MS Office and Movex ERP.
• Experience in aftersales support / order execution.

Responsibilities

• Provide customer total ownership for quotation, order processing, execution, communication & invoicing for aftersales for Ocean Division.
• Efficiently handle enquiries and RFQs for marine services, including government tenders and complex quotations.
• Prepare government tenders and submit bids through the GEM portal.
• Manage order execution from acknowledgement to delivery and coordinate with global functions for quotes and orders.
• Ensure timely submissions of quotes for parts and maintain response time KPIs.
• Coordinate technically and commercially with inspection agencies as needed.
• Act as interface between customers, Distribution Center and External Sales.
• Support customers in resolving basic technical questions and update systems accordingly.

Skills

Communication skills

MS Office

Movex ERP

After sales support

Commercial knowledge

Education

Any Graduate

Tools

ERP Movex

Job description

Join Alfa Laval Service Team as a Customer Sales Support

About the Company:

In Alfa Laval, we are every single day contributing to a more sustainable future for our planet through engineering innovation. Our global team designs and implements the refining, recycling and purifying process that allows our customers to be better themselves. You will find our work in leading applications for water purification, clean energy, food production, waste processing, pharmaceutical development and much more. The people of Alfa Laval enjoy the freedom to pursue ideas and the resources to see those ideas to become reality, in an environment that welcomes drive, courage and diversity. The result is a company where we can all be very proud of what we do.

Our core competencies are in the areas of heat transfer separation, and fluid handling. We are dedicated to optimizing the performance of our customers' processes. Our world-class technologies, our systems, equipment, and services must create solutions that help our customers stay ahead.

Please feel free to peruse our website www.alfalaval.com.

The position / About the Job

• The person should be responsible for providing customer total ownership for quotation, order processing, execution, communication & invoicing for aftersales for Ocean Division (Ship management customer)
• Efficiently handle enquiries and RFQs for marine services for Ocean customers, including government tenders and complex quotations.
• Prepare government tenders in coordination with the external sales team and submit bids through the online portal (GEM portal).
• Manage the order execution process, from order acknowledgment to deliveries from factories. Coordinate with central functions in Denmark and the Netherlands for accurate and timely quotations & orders.
• Ensure timely submission of quotes for parts to Ocean customers.
• Evaluate spare parts requirements against customer RFQs and suggest recommended parts with appropriate offers to meet customer needs.
• Maintain response time as a key performance indicator for smooth order execution, including local and export orders. Experience in handling merchant trade transactions is an advantage.
• Act as an interface between customers, the Distribution Center (Sweden), Spares Support & Order Handling (Aalborg, Denmark), and External Sales (India).
• Demonstrate a sense of urgency and provide proactive, prompt responses to customer needs.
• Responsible for response time and achieve invoicing targets for the aftersales business.
• Ensure achievement of order (TAT) and timely execution of clear orders.
• Maintain a clear backlog of executable orders with visibility of execution timeframes.
• Support customers in resolving basic technical questions. Coordinate with PDL/DC to obtain current readiness dates, update required systems and communicate changes to customers.
• Coordinate technically and commercially with various inspection agencies.
• Be an active team member in ALPS drives.

What you can be?

• Minimum 3-4 Years experience.
• Any Graduate with relevant experience.
• Strong Commercial Knowledge
• Good communication skills.
• Knowledge of MS Office, ERP system (Movex)
• After Sales Support / Order Execution Experience

Why should you apply

We offer you an interesting and challenging position in an open and friendly environment where we help each other to develop and create value for our customers.

Exciting place to build a global network with different nationalities to mingle and to learn.

Your work will have a true impact on Alfa Laval's future success, you will be learning new things every day.

Reporting to: Team Lead Marine Customer Sales Support

We care about diversity, inclusion and equity in our recruitment processes. We also believe behavioural traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games.