Customer Sales Executive (CSE)

Everlight Jewels; Surat; On-site; INR 250,000 - 420,000; Full time

Job summary

Everlight Jewels in Surat is seeking a Customer Sales Executive to assist customers in the store, understand preferences, and recommend suitable jewellery pieces aligned with budget and occasion.

The role requires explaining product features, handling inquiries, processing billing, and ensuring accurate inventory updates. Strong communication, ethics, and client relationship focus are essential.

Qualifications

• Strong customer service and interpersonal skills for building trust.
• Sales and negotiation skills with retail or luxury product exposure.
• Effective English and local language communication with confident presentation.

Responsibilities

• Assist customers in-store, understand preferences, and recommend pieces.
• Explain product features and certifications, handle inquiries and billing.
• Process orders, update inventory, and maintain visual merchandising.
• Follow up with leads, support online customer experience, and meet targets.

Skills

Customer service

Sales and negotiation

Communication skills

Retail experience

Attention to detail

Ethical selling

Education

Diploma or degree in business

Commerce or marketing

Tools

POS systems

Billing software

Job description

Company Description

Everlight Jewels is a lab-grown diamond jewellery brand created for individuals who celebrate their own achievements and milestones. Founded in Surat, a global hub for diamond cutting, Everlight combines deep industry knowledge with a commitment to ethical, accessible luxury. The brand offers IGI-certified lab-grown diamonds that match traditional diamonds in quality and brilliance, while reducing environmental impact and cost. Every piece is crafted in Surat and designed to mark key moments in a customer's personal journey. Everlight operates as a direct-to-consumer brand across India, standing for both radiance and responsibility.

Role Description

The Customer Sales Executive (CSE) is a full-time, on-site role based in Surat. The CSE will call and assist customers in the store, understand their preferences, and recommend suitable jewellery pieces that align with their style, budget, and occasion. Typical responsibilities include explaining product features and certifications, handling inquiries, managing billing and order processing, and ensuring accurate inventory updates. The CSE will also follow up with leads, maintain customer relationships, support online customer experience,visual merchandising, and collaborate with the team to meet and exceed sales targets. The role requires consistent, professional communication and a strong focus on delivering a memorable and ethical luxury buying experience.

Qualifications

• Strong customer service and interpersonal skills, with the ability to build trust and long-term relationships.
• Sales and negotiation skills, including experience in retail or luxury product sales.
• Effective communication skills in English and local languages, with clear, confident presentation abilities.
• Basic knowledge of jewellery, diamonds, or fashion retail; familiarity with lab-grown diamonds is an added advantage.
• Comfort with POS systems, billing software, and maintaining accurate records and inventory data.
• Ability to work on-site in Surat, including weekends and peak festive or wedding seasons as required.
• Strong attention to detail, integrity in handling payments, and commitment to ethical selling practices.
• Preferred: Diploma or degree in business, commerce, marketing, or a related field, or equivalent retail experience.