Gold Loan Relationship Officer_LOANS AGAINST GOLD_0405_4243_1051573

Kotak Mahindra Bank; Agra District; On-site; INR 280,000 - 460,000; Full time

Job summary

Kotak Mahindra Bank in Agra is seeking a motivated Gold Loan Relationship Officer to drive growth in the Loans Against Gold segment. You will source new customers, manage existing relationships, and ensure smooth processing of gold loan applications, with a focus on service quality.

You will explain features, eligibility, and documentation, collaborate with branch teams, and cross-sell banking products while maintaining compliance and accurate records.

Qualifications

• Strong interpersonal skills with a customer-centric approach.
• Sales mindset to drive new business in gold loans.
• Understanding of gold loan products, eligibility, and documentation.
• Familiarity with branch operations and banking processes.

Responsibilities

• Source new customers for gold loan products through branch walk-ins, field visits, and local networking.
• Explain product features, eligibility criteria, and documentation requirements to customers.
• Ensure timely processing and disbursement of gold loans.
• Maintain high levels of customer service and satisfaction.
• Cross-sell other banking products such as CASA, insurance, and investment products.
• Ensure compliance with internal policies, audit norms, and regulatory guidelines.
• Maintain accurate records of customer interactions and loan documentation.
• Collaborate with branch teams to ensure seamless operations and customer experience.

Skills

Interpersonal skills

Sales mindset

Understanding of gold loan products

Branch operations knowledge

Job description

Job Description:

We are looking for a motivated and customer-oriented Gold Loan Relationship Officer to drive business growth in the Loans Against Gold segment. The role involves sourcing new customers, managing existing relationships, and ensuring smooth processing of gold loan applications. The ideal candidate should have strong interpersonal skills, a sales mindset, and a good understanding of gold loan products and branch operations.

Responsibilities

• Source new customers for gold loan products through branch walk-ins, field visits, and local networking
• Explain product features, eligibility criteria, and documentation requirements to customers
• Ensure timely processing and disbursement of gold loans
• Maintain high levels of customer service and satisfaction
• Cross-sell other banking products such as CASA, insurance, and investment products
• Ensure compliance with internal policies, audit norms, and regulatory guidelines
• Maintain accurate records of customer interactions and loan documentation
• Collaborate with branch teams to ensure seamless operations and customer experience