Gold Loan Relationship Officer_LOANS AGAINST GOLD_0405_5915_1052878

Kotak Mahindra Bank; Indore District; Sur place; INR 180 000 - 300 000; Plein temps

Résumé du poste

Kotak Mahindra Bank is seeking a motivated Gold Loan Relationship Officer to drive growth in the Loans Against Gold segment. The role focuses on sourcing new customers, managing existing relationships, and ensuring smooth processing of gold loan applications.

You will engage with branch teams, explain product details, and maintain high service standards while cross-selling complementary banking products. Strong interpersonal skills and a sales mindset are essential.

Qualifications

• Strong interpersonal skills and sales orientation.
• Understanding of gold loan products and branch processes.
• Ability to explain features, eligibility, and documentation.

Responsabilités

• Source new customers for gold loan products through branch walk-ins, field visits, and local networking
• Explain product features, eligibility criteria, and documentation requirements to customers
• Ensure timely processing and disbursement of gold loans
• Maintain high levels of customer service and satisfaction
• Cross-sell other banking products such as CASA, insurance, and investment products
• Ensure compliance with internal policies, audit norms, and regulatory guidelines
• Maintain accurate records of customer interactions and loan documentation
• Collaborate with branch teams to ensure seamless operations and customer experience

Connaissances

Interpersonal skills

Sales mindset

Gold loan products knowledge

Branch operations understanding

Description du poste

Job Description:

We are looking for a motivated and customer-oriented Gold Loan Relationship Officer to drive business growth in the Loans Against Gold segment. The role involves sourcing new customers, managing existing relationships, and ensuring smooth processing of gold loan applications. The ideal candidate should have strong interpersonal skills, a sales mindset, and a good understanding of gold loan products and branch operations.

Responsibilities

• Source new customers for gold loan products through branch walk-ins, field visits, and local networking
• Explain product features, eligibility criteria, and documentation requirements to customers
• Ensure timely processing and disbursement of gold loans
• Maintain high levels of customer service and satisfaction
• Cross-sell other banking products such as CASA, insurance, and investment products
• Ensure compliance with internal policies, audit norms, and regulatory guidelines
• Maintain accurate records of customer interactions and loan documentation
• Collaborate with branch teams to ensure seamless operations and customer experience