Customer Relationship Officer

Muthoot Finance; Tamil Nadu; On-site; INR 350,000 - 550,000; Full time

Job summary

Muthoot Finance in Tamil Nadu is seeking an energetic sales professional to drive customer acquisition for gold loan products. You will lead generation, follow up leads, and build a strong client network to support growth.

The role involves coordinating with branch managers, maintaining daily reports, and guiding a team to meet weekly targets while delivering excellent customer service.

Qualifications

• Graduate or Post-Graduate in any discipline.
• 3–6 years in sales, customer service, or the BFSI sector.

Responsibilities

• Lead generation: Find new gold loan customers through open-market activities and inactive database calling.
• Follow up on leads and achieve weekly sales/Business targets.
• Customer retention: Build strong client relationships to encourage repeat business and handle queries professionally.
• Operations support: Coordinate with branch managers for documentation, processing, and maintaining daily reports.
• Team handling: Team handling must be compulsory.

Skills

Computer literacy

Target-driven

Communication skills

Education

Graduate or Post-Graduate

Job description

Key Responsibilities

• Lead Generation: Find new gold loan customers through open-market activities and inactive database calling.
• Follow up ;Follow up on leads and achieve weekly sales /Busines target
• Customer Retention: Build strong client relationships to encourage repeat business and handle queries professionally.
• Operations Support: Coordinate with branch managers for documentation, processing, and maintaining daily reports.
• Team handling ; Team handling must be complusory

Candidate Requirements

• Education: Graduate or Post-Graduate in any discipline.
• Experience: 3 to 6 years in sales, customer service, or the financial sector (BFSI).
• Skills: Basic computer knowledge, target-oriented go-getter attitude, and good communication skills.