Customer Relationship Executive

Supra Pacific Financial Services; Tamil Nadu; On-site; INR 260,000 - 420,000; Full time

Job summary

Supra Pacific Financial Services in Tamil Nadu seeks a Customer Relationship Executive to manage Gold Loan, NCD and Deposit products. You will handle customer inquiries, loan processing, document verification, and coordinate with internal teams to ensure service quality and high satisfaction.

The ideal candidate will have NBFC experience, strong communication and sales skills, and a proven track record in lead generation, follow-up and cross-selling financial products to grow the business.

Qualifications

• Experience handling Gold Loan, NCD and Deposit products in an NBFC.
• Strong CRM, lead generation, loan processing and documentation verification.
• Proven ability to explain financial products, resolve customer queries and coordinate with internal teams.

Responsibilities

• Manage customer relationships and ensure high satisfaction levels.
• Process loans and verify documentation for NBFC products.
• Generate leads, follow up and support cross-selling of financial products.
• Coordinate with internal teams to resolve queries and ensure smooth servicing.

Skills

Gold Loan Operations

NCD & Deposit Mobilization

Customer Relationship Management

Lead Generation

Documentation & KYC Verification

Customer Service

Cross-selling Financial Products

CRM & MIS Reporting

Follow-up & Collections Support

Sales Coordination

Job description

Customer Relationship Executive with experience in handling Gold Loan, NCD (Non-Convertible Debentures), and Deposit products in the NBFC sector. Skilled in customer relationship management, lead generation, loan processing, documentation verification, customer servicing, and follow-up activities. Experienced in explaining financial products, resolving customer queries, coordinating with internal teams, and ensuring high levels of customer satisfaction. Strong communication, sales, and relationship-building skills with a focus on business growth and customer retention.

Key Skills

• Gold Loan Operations
• NCD & Deposit Mobilization
• Customer Relationship Management
• Lead Generation & Conversion
• Documentation & KYC Verification
• Customer Service & Query Resolution
• Cross-selling Financial Products
• CRM & MIS Reporting
• Follow-up & Collections Support
• Sales Coordination and Business Development