Customer Relationship Officer

CSB Bank; Mannanthala; On-site; INR 250,000 - 390,000; Full time

Job summary

CSB Bank in Kerala is seeking a Customer Relationship Executive to strengthen client partnerships and promote banking services. You will handle inquiries, resolve issues, and ensure a positive service experience for customers.

The role requires collaboration with branch teams, knowledge of savings accounts, loans, and cards, and the ability to manage multiple tasks in a fast-paced environment.

Qualifications

• Excellent verbal and written communication abilities.
• Strong interpersonal skills for rapport with customers and colleagues.
• Ability to thrive in a fast-paced environment and manage multiple tasks.
• Proven problem-solving skills and customer-centric thinking.
• Good organizational skills and attention to detail.

Responsibilities

• Develop and implement effective strategies to build strong relationships with existing and new customers.
• Provide exceptional customer service, responding to inquiries and resolving issues professionally and promptly.
• Drive sales of banking products, identifying opportunities to cross-sell and upsell services.
• Support branch operations, ensuring smooth day-to-day activities and maintaining accurate records.
• Collaborate with internal teams to achieve business objectives and enhance overall customer satisfaction.
• Analyze customer feedback and suggest improvements to products and services.

Skills

Communication skills

Interpersonal skills

Adaptability in fast-paced environment

Problem-solving

Organizational skills

Education

Graduate degree

Tools

CRM software

Job description

Roles and Responsibility

• Develop and implement effective strategies to build strong relationships with existing and new customers.
• Provide exceptional customer service, responding to inquiries and resolving issues professionally and promptly.
• Drive sales of banking products, identifying opportunities to cross-sell and upsell services.
• Support branch operations, ensuring smooth day-to-day activities and maintaining accurate records.
• Collaborate with internal teams to achieve business objectives and enhance overall customer satisfaction.
• Analyze customer feedback and suggest improvements to products and services.

Job Requirements

• Minimum 1 year of experience in customer relationship management or a related field.
• Strong communication and interpersonal skills are essential for building rapport with customers and colleagues.
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
• Knowledge of banking products and services, including savings accounts, loans, and credit cards.
• Experience with CRM software and technology is desirable.
• Strong problem-solving skills, with the ability to think critically and creatively.
• A graduate degree is required.